Today we are making public our new, revamped support team website at https://support.cs.ncl.ac.uk/.
This new, publicly-accessible site is the result of a large effort to review all the content on our former website, the internally-accessible-only Support Team Wiki.
The older wiki was organised around the notion of “Guides”, one per operating system, such as “Linux Guide”, “Mac Guide”, etc. There was a wealth of information but much of it was out of date and as a result the general impression of the wiki’s reliability was lowering. The structure also suffered from duplication where information was common across platforms.
For the new site, we have reworked the structure to be centred around three principles:
- Services – the portfolio of services we offer the School;
- Policies – what our policies are for some of our services, e.g. hardware refresh cycles;
- Advice – tips and tricks for getting things done, including supplementary information for services from other teams, tailored to our audience.
We hope the new site, incorporating much of the content from the old site, is found to be more useful and up-to-date. However we’re aware that there is a lot more work to do! If you find something that is inaccurate, misleading or simply missing, please get in touch to let us know – via the “Report a problem with this web page” link at the bottom of every page, where appropriate.