When using WoS with Internet Explorer, when you try to download records to EndNote it sometimes seems as if the search hasn’t worked and just hangs. This is because IE blocks the site – look carefully and you’ll see an extra bar has appeared near the top of the screen which says “IE has blocked this site from downloading files to your computer” Click for Options and choose “Download the file”. Then you have to repeat your search. This doesn’t happen using the Firefox browser. I’m not technical enough to know if this can be fixed, but I’m asking!