I am writing a report about how the Library supports Endnote and what we do. I can give it my perception of how it all works, but it would be good to have some feedback from you, so if you have time to add comments to the blog, or email your thoughts to me (moira.bent@ncl) that would be very helpful. For example, are the web pages helpful, have you generally had help when you needed it, have training sessions been useful, what would make it better, what don’t you like, what do you like (both about endnote itself and the service the Library provides) etc etc. Your feedback will help me make the report more realistic and also help me plan how we might change and develop our support in future.