If this error message appears there are a number of solutions you can try available at the following webpage:
http://www.endnote.com/support/faqs/Install/faq1.asp

If you need to reset your profile or recover a lost file then please see our tip on Recovering lost or corrupt libraries available at http://www.ncl.ac.uk/library/teaching/endnote/tips/recovering.php

And remember, if you need any help at any time simply email the EndNote helpline at
lib-endnotehelp@ncl.ac.uk

Please note, when importing references from 2010 or later from databases and/or other electronic resources you may find that the date is not brought across correctly and instead the Year field in the record remains blank.

If this happens, please either add the year manually or see this webpage for further information:
http://www.endnote.com/support/faqs/Import/faq20.asp

This problem should be rectified when ISS and the University Library upgrade to the latest version of EndNote in the future so please bear with us whilst we work on this.