A few people have been in touch recently to report problems in downloading references through databases on the RAS. After creating an RIS file to export, instead of getting the option to open the file, people are instead seeing options to Find, Save or Cancel the file, making it impossible to export the references.

The ISS team have been in touch to say this error occurs when the RAS server you access an electronic database through does not have EndNote installed. Recently the ISS team have had to use extra servers to cover demand for RAS access to resources, and not all of them have had EndNote installed. We believe they are looking into the problem and it should be resolved in the near future. In the mean time, if this happens to you when using the RAS please contact the ISS helpline (helpline@ncl.ac.uk) and they will look at the server you are connected to and suggest a fix.