Recently we’ve encountered a few problems with the Error Message “Service Error Generic” which seems to pop up at random intervals while using Endnote. Sometimes if you’re in Word, it seems as if everything has stopped and it’s often because this error message has popped up in Endnote and is hidden behind your Word document. John East at Queensland alerted me to the FAQ on the Endnote web pages (see link above) which explains how to deal with it. We’ll also be linking to this from our Top Tips pages soon.
The Newcastle Endnote Blog
