Just a reminder that if you have used an earlier version of Endnote, when you use Endnote X you may get a messsage saying “Generic Service Error” – often when downloading from external resources, but also during other operations. You can usually fix this by running the “Fix my endnote profile” script – in RAS it’s in the Biobliog software folder and on the main clusters go to Start, Database Software, Endnote, Profile fix.