Just a reminder that there are lots of sets of instructions for how to download references from different electronic resources on the Endnote web pages
If your favourite resource isn’t there please let us know and we’ll see if we can add it
Another reminder that there is a glitch which we haven’t been able to solve which means Endnote and Word don’t work together on RAS if you open Endnote first. However, they work fine if you open Word first – it will then automatically open Endnote and you can then connect to Endnote via the Endnote toolbar in Word as normal.
Just a reminder that if you have used an earlier version of Endnote, when you use Endnote X you may get a messsage saying “Generic Service Error” – often when downloading from external resources, but also during other operations. You can usually fix this by running the “Fix my endnote profile” script – in RAS it’s in the Biobliog software folder and on the main clusters go to Start, Database Software, Endnote, Profile fix.
If you use Endnote on RAS, you’ll notice that it has been upgraded to include even more styles – 3287 instead of 2314. In the process our special amended styles have been overwritten, but they will be back very soon. You can download Harvard at Newcastle from our web pages if you need to in the meantime. The network version of Endnote will also be upgraded to include the new styles very soon.
When using WoS with Internet Explorer, when you try to download records to EndNote it sometimes seems as if the search hasn’t worked and just hangs. This is because IE blocks the site – look carefully and you’ll see an extra bar has appeared near the top of the screen which says “IE has blocked this site from downloading files to your computer” Click for Options and choose “Download the file”. Then you have to repeat your search. This doesn’t happen using the Firefox browser. I’m not technical enough to know if this can be fixed, but I’m asking!
We often refer to unfamiliar terms and concepts when using Endnote, so we are thinking of developing a short glossary of terms to help people understand exactly what they mean. There are already some useful examples on the web – see Edith Cowan Library and the University of Wollongong – but we want to be sure that our glossary is appropriate to users here at Newcastle. For this we need some help! Please email us with suggestions for terms and concepts in Endnote which we can add to our glossary. They might be terms which you yourself have had trouble with or words which colleagues have queried. As soon as we have enough feedback we shall start working on the glossary.
Just a quick update about the connection files, which some people use to connect out from Endnote, mainly to library catalogues. If you are using Endnote on a university PC which has an IP address which begins with 10. the connection file to the British Library catalogue will not work. However, you can access it via the RAS or from PCs with different IP addresses.
It seems that there is a problem at present using connection files if you are using Endnote on the university network, although they are working fine through the RAS. We have asked ISS to investigate this for us, so hopefully it will be resolved soon. Meanwhile, if you want to use a connection file, just log on via RAS.
There are several ways of using Endnote with a long document such as a thesis, which may be split into many chapters. They all depend on a good understanding of Word, rather than Endnote and I’m delighted to say that Rebecca McCready, who is an expert in Word, is allowing us to link to her excellent online resources. These resources are primarily for the Medical Faculty so Rebecca may not be able to follow up queries, though HASS and SAgE people will see a specific resource on long documents for HASS and SAgE which Rebecca has provided. We will be extending the instuctions on the Endnote Top Tips pages too, once we are able to make amendments to the Library web pages again.
Recently we’ve encountered a few problems with the Error Message “Service Error Generic” which seems to pop up at random intervals while using Endnote. Sometimes if you’re in Word, it seems as if everything has stopped and it’s often because this error message has popped up in Endnote and is hidden behind your Word document. John East at Queensland alerted me to the FAQ on the Endnote web pages (see link above) which explains how to deal with it. We’ll also be linking to this from our Top Tips pages soon.