A few people have been in touch recently to report problems in downloading references through databases on the RAS. After creating an RIS file to export, instead of getting the option to open the file, people are instead seeing options to Find, Save or Cancel the file, making it impossible to export the references.

The ISS team have been in touch to say this error occurs when the RAS server you access an electronic database through does not have EndNote installed. Recently the ISS team have had to use extra servers to cover demand for RAS access to resources, and not all of them have had EndNote installed. We believe they are looking into the problem and it should be resolved in the near future. In the mean time, if this happens to you when using the RAS please contact the ISS helpline (helpline@ncl.ac.uk) and they will look at the server you are connected to and suggest a fix.

If the EndNote tab is missing in Word, particularly if you have had it previously and it has disappeared after Word crashed, chances are Word has disabled it.

To re-enable it:

Click Word’s ‘Office button’ (the circular button at the top)

then select ‘Word Options’ (bottom right of the options that appear)

then ‘Add-ins’ from the options on the left

then at the bottom of the box choose to Manage ‘Disabled Items’

then select EndNote (if it’s there) and click ‘Enable’.

Hopefully this should resolve the problem.

Several people have been in touch to say that they have lost the EndNote tab from their Word documents and are unable to reconfigure EndNote using the normal Start > All programs > Database software > EndNote X4 > Configure EndNote (next, next, finish) fix.

We have reported the problem to ISS who are investigating, and we will inform you here when normal service resumes.

In the mean time, if you have lost your EndNote tab in Word, please use Word and EndNote through the RAS (Remote Application Service), where you should find that your EndNote tab in Word appears as normal.

If you have any further queries or problems then please contact lib-endnotehelp@ncl.ac.uk.

We are holding an ‘Introduction to EndNote’ Workshop

Thursday 11th November 2010
11.00-1.30
Barn Cluster (room 204)
Robinson Library

This session is aimed at students and staff who have never worked with EndNote before.

Places are limited to 15. Reserve your place by emailing
lib-endnotebookings@ncl.ac.uk

EndNote X4 is now avaialble on RAS. Earlier versions of EndNote have been removed from RAS as they cause a conflict with Word.

EndNote workshops
Introduction to Basic EndNote workshop

These sessions are aimed at students and staff who have never worked with EndNote before.

The workshops will be held on:

Tuesday 13th April
10.00-11.30
Room 160 (Tees Cluster) Robinson Library

Thursday 15th April
1.00-2.30
Room 160 (Tees Cluster) Robinson LIbrary

Friday 23rd April
11.00-12.30
Room 160 (Tees Cluster) Robinson Library

Tuesday 27th April
10.00-11.30
Room 160 (Tees Cluster) Robinson Library

Workshops are open to Newcastle University staff and students.

Places are limited ( 20 per session) so please book by emailing
Jackie.Dunn@ncl.ac.uk

EndNote workshops
Message: Introductory EndNote workshop

This session is aimed at students and staff who have never worked with EndNote before.

EndNote Introductory workshops will be held on:

Tuesday 16th February
10.00-11.30
Hope cluster (Room 161 Robinson Library)

Thursday 4th March
10.00-11.30
Hope Cluster (Room 161 Robinson Library)

Workshops are open to Newcastle University staff and students.

Places are limited, so please book by emailing
Jackie.Dunn@ncl.ac.uk

Introductory EndNote workshop

This session is aimed at students and staff who have never worked with EndNote before.

EndNote Introductory workshops will be held on:

Tuesday 15th December
9.30-11.00 CANCELLED
Hope Cluster (Room 161)
Robinson Library

Tuesday 15th December
2.00-3.30 ROOM CHANGE
Hope Cluster (Room 161) NOW IN ROOM 204
ROBINSON LIBRARY

Workshops are open to Newcastle University staff and students.

Places are limited, so please book by emailing
Jackie.Dunn@ncl.ac.uk