The problem some people were experiencing when downloading from databases through RAS has now been fixed.

If you want to use EndNote via RAS, but have to use a PC on which you can’t install the Citrix software, follow these instructions from ISS and it should still work.

http://www.ncl.ac.uk/iss/…alling.php#java

There seems to be a problem with Endnote on RAS at present – it will not let us change the folder locations to use styles on our personal file space. ISS have been unable to solve it and we’re waiting for help from the EndNote technical support team. Endnote is still working fine on cluster PCs, it is just RAS that has the problem

Another reminder that there is a glitch which we haven’t been able to solve which means Endnote and Word don’t work together on RAS if you open Endnote first. However, they work fine if you open Word first – it will then automatically open Endnote and you can then connect to Endnote via the Endnote toolbar in Word as normal.

Just a reminder that if you have used an earlier version of Endnote, when you use Endnote X you may get a messsage saying “Generic Service Error” – often when downloading from external resources, but also during other operations. You can usually fix this by running the “Fix my endnote profile” script – in RAS it’s in the Biobliog software folder and on the main clusters go to Start, Database Software, Endnote, Profile fix.

Recently we’ve encountered a few problems with the Error Message “Service Error Generic” which seems to pop up at random intervals while using Endnote. Sometimes if you’re in Word, it seems as if everything has stopped and it’s often because this error message has popped up in Endnote and is hidden behind your Word document. John East at Queensland alerted me to the FAQ on the Endnote web pages (see link above) which explains how to deal with it. We’ll also be linking to this from our Top Tips pages soon.

http://www.endnote.com/su…nstall/faq1.asp