{"id":42,"date":"2020-11-25T15:22:59","date_gmt":"2020-11-25T15:22:59","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/fmstel\/?page_id=42"},"modified":"2021-03-01T09:15:30","modified_gmt":"2021-03-01T09:15:30","slug":"e-learning-support","status":"publish","type":"page","link":"https:\/\/blogs.ncl.ac.uk\/fmstel\/e-learning-support\/","title":{"rendered":"e-learning support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Is it just me..?<\/h2>\n\n\n\n<p>Check if services are down:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/status.office365.com\/\" data-type=\"URL\" data-id=\"https:\/\/status.office365.com\/\">Office 365<\/a><\/li><li><a href=\"https:\/\/status.instructure.com\/\" data-type=\"URL\" data-id=\"https:\/\/status.instructure.com\/\">Canvas<\/a><\/li><li><a href=\"https:\/\/services.ncl.ac.uk\/itservice\/news\/\">NUIT Service Status<\/a><\/li><li>Check any site or service on <a href=\"https:\/\/downdetector.co.uk\/\" data-type=\"URL\" data-id=\"https:\/\/downdetector.co.uk\/\">DownDetector<\/a> (contains ads)<\/li><\/ul>\n\n\n\n<p>If you are getting an error message, try Googling it to see if a quick fix pops up.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Faculty of Medical Sciences Specialist Support<\/h2>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/ncl.instructure.com\/courses\/30988\" data-type=\"URL\" data-id=\"https:\/\/ncl.instructure.com\/courses\/30988\" target=\"_blank\">FMS Community<\/a>&nbsp;\u2013 a Canvas site with dedicated guides and training, as well as training recordings.<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">University-Wide Support<\/h2>\n\n\n\n<p>Follow the links below to access university-wide self-service guides.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/services.ncl.ac.uk\/itservice\/teaching-services\/\" data-type=\"URL\" data-id=\"https:\/\/services.ncl.ac.uk\/itservice\/teaching-services\/\">NUIT Guides<\/a><\/li><li><a href=\"https:\/\/services.ncl.ac.uk\/digitallearning\/guides\/\" data-type=\"URL\" data-id=\"https:\/\/services.ncl.ac.uk\/digitallearning\/guides\/\">Flexible Learning 2020 Guides<\/a><\/li><li><a href=\"https:\/\/blogs.ncl.ac.uk\/ltdev\/category\/flexible-learning\/\" data-type=\"URL\" data-id=\"https:\/\/blogs.ncl.ac.uk\/ltdev\/category\/flexible-learning\/\">LTDS Blog<\/a><\/li><li><a href=\"https:\/\/microsites.ncl.ac.uk\/casestudies\/category\/all\/\" data-type=\"URL\" data-id=\"https:\/\/microsites.ncl.ac.uk\/casestudies\/category\/all\/\">LTDS Case Studies<\/a><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Product Guides<\/h2>\n\n\n\n<p>For general help on the features of products, try searching within the product guidance itself.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/community.canvaslms.com\/t5\/Guides\/ct-p\/guides\">Canvas<\/a><\/li><li><a href=\"https:\/\/teaching.ncl.ac.uk\/recap\/howtouserecap\/\" data-type=\"URL\" data-id=\"https:\/\/teaching.ncl.ac.uk\/recap\/howtouserecap\/\">ReCap<\/a><\/li><li><a href=\"https:\/\/www.ombea.com\/support\">OMBEA<\/a><\/li><li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/office-quick-starts-25f909da-3e76-443d-94f4-6cdf7dedc51e\">Microsoft Office 365<\/a><\/li><li><a href=\"https:\/\/padlet.com\/support\" data-type=\"URL\" data-id=\"https:\/\/padlet.com\/support\">Padlet<\/a><\/li><li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7\" data-type=\"URL\" data-id=\"https:\/\/support.microsoft.com\/en-us\/office\/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7\">Teams<\/a><\/li><li><a href=\"https:\/\/support.zoom.us\/hc\/en-us\" data-type=\"URL\" data-id=\"https:\/\/support.zoom.us\/hc\/en-us\">Zoom<\/a><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">None of these guides helped! I need to speak to a person!<\/h2>\n\n\n\n<p>Be ready to describe your issue in detail, remembering what you have already tried and what error messages you received \/ what the result was.<\/p>\n\n\n\n<p><a href=\"https:\/\/cases.canvaslms.com\/liveagentchat?chattype=admin&amp;sfid=001A000000zuPBCIA2\" data-type=\"URL\" data-id=\"https:\/\/cases.canvaslms.com\/liveagentchat?chattype=admin&amp;sfid=001A000000zuPBCIA2\">24\/7 Canvas Support Chat<\/a> &#8211; For help with Canvas. Accessible from the &#8216;help&#8217; button at the bottom left of every Canvas page.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.ncl.ac.uk\/itservice\/support\/itservicedesk\/\" data-type=\"URL\" data-id=\"https:\/\/www.ncl.ac.uk\/itservice\/support\/itservicedesk\/\">NUIT Service Desk<\/a> &#8211; <a href=\"https:\/\/nuservice.ncl.ac.uk\/LDSD.WebAccess.Integrated\/ss\/object\/create.rails?class_name=CallManagement.Call&amp;lifecycle_name=NewProcess2&amp;object_template_name=NewTemplate68\" data-type=\"URL\" data-id=\"https:\/\/nuservice.ncl.ac.uk\/LDSD.WebAccess.Integrated\/ss\/object\/create.rails?class_name=CallManagement.Call&amp;lifecycle_name=NewProcess2&amp;object_template_name=NewTemplate68\">Log a Ticket<\/a><\/p>\n\n\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is it just me..? Check if services are down: Office 365 Canvas NUIT Service Status Check any site or service on DownDetector (contains ads) If you are getting an error message, try Googling it to see if a quick fix pops up. Faculty of Medical Sciences Specialist Support FMS Community&nbsp;\u2013 a Canvas site with dedicated &hellip; <a href=\"https:\/\/blogs.ncl.ac.uk\/fmstel\/e-learning-support\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;e-learning support&#8221;<\/span><\/a><\/p>\n","protected":false},"author":6499,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-42","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/fmstel\/wp-json\/wp\/v2\/pages\/42","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/fmstel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/fmstel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/fmstel\/wp-json\/wp\/v2\/users\/6499"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/fmstel\/wp-json\/wp\/v2\/comments?post=42"}],"version-history":[{"count":17,"href":"https:\/\/blogs.ncl.ac.uk\/fmstel\/wp-json\/wp\/v2\/pages\/42\/revisions"}],"predecessor-version":[{"id":338,"href":"https:\/\/blogs.ncl.ac.uk\/fmstel\/wp-json\/wp\/v2\/pages\/42\/revisions\/338"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/fmstel\/wp-json\/wp\/v2\/media?parent=42"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}