There is a problem within the National Trust’s storage system (SharePoint) that is sadly a consequence of democratisation. SharePoint is a complete mess and no one really knows what is going on or who to ask about what is going on. And although this has a lot to do with the design of SharePoint and the lack of transparency surrounding the structure of folders and such, there is another reason there is so much chaos in the folders and that is control. You see before this chaos took hold it was the collection staff who would have been in charge of the archival and collection material, while others might handle files concerning business. Information would have been kept on people’s shelves in their offices, and so to access this information you would have to go through a human. This might in some cases be really annoying because the person who could grant access wasn’t feeling up for it. But then the internet came along with the main intention to make information free and accessible – a more democratic system. Like everyone else the National Trust also decided to remove its strict system of gatekeepers and adopt the attitude of the internet. And this is where an unforeseen consequence arises because while before one person was responsible for a file, now everyone is responsible for all the files, there are no parameters. And because everyone is in charge of looking after everything it is really easy for the individual to simply hope that the next person will sort out that file. Also because looking after files is maintenance and people do not like doing maintenance. Now do not get me wrong I agree that we should have better access to archives and no has the right to deny someone access, but in a world where everyone is responsible, no one is responsible and the National Trust’s SharePoint proves this.