How to create a Task Guide to help a user complete a task.

Create a Task Guide when you need to provide information, advice or instructions.

Naming the Task Guide

Your title should:

• be easy to understand
• use active language rather than passive (‘Reporting sick leave’, not ‘Sick leave reporting’)
• be limited to 65 characters if possible so users can read it in entirety on search results

Your title shouldn’t:

include the words ‘guide’ or ‘guidance’ (these are automatically displayed on the page)
be a question (use ‘Apply for undergraduate accommodation’, not ‘Can I apply for accommodation?’)
start with ‘How to …’ or ‘Find out …’ as this will produce cluttered URLs and search results
contain commas or dashes as this will create confusing URLs – use a colon instead if you need to separate phrases (‘Tuition fees and charges for all students: 2014 to 2015’)