The following issues have been addressed in the update deployed on 20th June 2013:

• Improvements to the display of the main dashboard (tidier)
• Improvements to the search queries
• Emails to Analysts now have more details within them and a hyperlink to the ticket within the system. The emails that have been updated with this extra content include:
  • Emails for changing the assignment group of a ticket (“Assign to another group” and “Assign within group”)
  • Email to notify that a Major Incident has been declared
  • Emails when adding a Task
• A bug has been fixed which was preventing attachments over 2MB from being accepted so the limit is now 4MB

Another recent system update includes a fix to the nightly data imports…..

• For a period the nightly data imports were not running therefore we were running the imports manually as a temporary work around. We now have the nightly data import running as expected.