{"id":117,"date":"2013-05-16T10:43:21","date_gmt":"2013-05-16T09:43:21","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=117"},"modified":"2013-05-22T15:55:20","modified_gmt":"2013-05-22T14:55:20","slug":"re-assigning-tickets-to-other-groups","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2013\/05\/16\/re-assigning-tickets-to-other-groups\/","title":{"rendered":"Re-assigning tickets to other groups *amended post*"},"content":{"rendered":"<p>If a ticket is assigned to an individual analyst, people in the same group have the option to re-assign it either to another member of the current group or\u00a0to another group (but not a\u00a0specific analyst within another group).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If a ticket is assigned to an individual analyst, people in the same group have the option to re-assign it either to another member of the current group or\u00a0to another group (but not a\u00a0specific analyst within another group).<\/p>\n","protected":false},"author":5048,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-117","post","type-post","status-publish","format-standard","hentry","category-faqs"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/users\/5048"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/comments?post=117"}],"version-history":[{"count":3,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/117\/revisions"}],"predecessor-version":[{"id":133,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/117\/revisions\/133"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/media?parent=117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/categories?post=117"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/tags?post=117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}