{"id":122,"date":"2013-05-21T14:29:07","date_gmt":"2013-05-21T13:29:07","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=122"},"modified":"2013-05-21T14:30:27","modified_gmt":"2013-05-21T13:30:27","slug":"incident-management-resolution-categories","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2013\/05\/21\/incident-management-resolution-categories\/","title":{"rendered":"Incident Management resolution categories"},"content":{"rendered":"

Listed below are the Incident Management resolution categories that are currently available within NU Service.
\nIf you believe there are any categories that are not currently available (for which you foresee a need when resolving incident tickets) please post your suggestions here.<\/p>\n

Please note that for most of the categories, the fact that it is resolved by an analyst is implied therefore “Resolved by analyst” is not a category in itself. Also, we are avoiding the use of a catch all category such as “Resolved”.<\/p>\n

Advice Provided
\nCancelled by user
\nCannot fix
\nCould not replicate
\nDuplicate record
\nHardware repaired
\nHardware replaced
\nNo action taken
\nPassword reset
\nRelated incident resolved
\nRelated problem resolved
\nResolved by 3rd<\/sup> party
\nResolved by change
\nResolved by user
\nRestart
\nTraining provided
\nUser error
\nWorkaround<\/p>\n

We look forward to\u00a0receiving\u00a0your suggestions.<\/p>\n

Thanks<\/p>\n","protected":false},"excerpt":{"rendered":"

Listed below are the Incident Management resolution categories that are currently available within NU Service. If you believe there are any categories that are not currently available (for which you foresee a need when resolving incident tickets) please post your … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":3059,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-122","post","type-post","status-publish","format-standard","hentry","category-project"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/users\/3059"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/comments?post=122"}],"version-history":[{"count":4,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/122\/revisions"}],"predecessor-version":[{"id":125,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/122\/revisions\/125"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/media?parent=122"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/categories?post=122"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/tags?post=122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}