{"id":135,"date":"2013-05-23T09:54:24","date_gmt":"2013-05-23T08:54:24","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=135"},"modified":"2013-06-04T09:09:55","modified_gmt":"2013-06-04T08:09:55","slug":"with-customer-notification","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2013\/05\/23\/with-customer-notification\/","title":{"rendered":"With Customer notification"},"content":{"rendered":"<p>If you select the action With Customer, enter the details into the details box and select Save and Close this will send a notification to the customer to notify them that the ticket is on hold and they need to respond. It will also display the information you entered into the details box.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you select the action With Customer, enter the details into the details box and select Save and Close this will send a notification to the customer to notify them that the ticket is on hold and they need to &hellip; <a href=\"https:\/\/blogs.ncl.ac.uk\/itsm\/2013\/05\/23\/with-customer-notification\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":433,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-135","post","type-post","status-publish","format-standard","hentry","category-faqs"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/users\/433"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/comments?post=135"}],"version-history":[{"count":3,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/135\/revisions"}],"predecessor-version":[{"id":150,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/135\/revisions\/150"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/media?parent=135"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/categories?post=135"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/tags?post=135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}