{"id":229,"date":"2014-01-21T18:39:44","date_gmt":"2014-01-21T18:39:44","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=229"},"modified":"2016-02-10T09:12:29","modified_gmt":"2016-02-10T09:12:29","slug":"release-notes-21st-january-2014","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2014\/01\/21\/release-notes-21st-january-2014\/","title":{"rendered":"Release notes 21st January 2014"},"content":{"rendered":"<p><strong>The release includes the following changes and amendments<\/strong><\/p>\n<ul>\n<li>Change: \u2018Watch\u2019 tasks no longer show in the tasks collection<\/li>\n<li>Change: When the &#8216;Resolve on Creation&#8217; checkbox is checked on a new triage ticket, the analyst is now prompted for resolution\/fulfilment details consistently across both Incident and Service Request processes \u00a0(Service Requests now behave in the same way as Incidents)<\/li>\n<li>Bug Fix: If the &#8216;Include in Emails&#8217; tick box is checked when creating a new triage ticket, after Save and Close (regardless of whether the triage ticket is turned into a Service Request or Incident ticket) the tick box now remains checked when you look at the actual SR or IN ticket (note: this checkbox should not be used unless there is an email address in the email field, otherwise an error will occur and the ticket will not be logged)<\/li>\n<li>Change: The action &#8216;Complete a Survey&#8217; is now available from within a fulfilled Service Request ticket<\/li>\n<li>Change: The \u2018Service\u2019 window(containing \u2018requestable items\u2019), as viewed through the Service Request Catalogue now displays the same for analysts as it does for end users<\/li>\n<li>Change: All requests for software now use the Service Request process, including those coming from web forms<\/li>\n<li>Change: The \u2018Log a Ticket\u2019 window within Self Service gives the same view to non-Service Desk analysts as it does for end users<\/li>\n<li>Change: The view report button (available to analysts) on open tickets now provides the report as a PDF rather than a Crystal report<\/li>\n<ul>\n<li>Known issue: the report does not run on Incident tickets at status \u2018Closed\u2019 (however it does run when at \u2018Resolved\u2019 status)<\/li>\n<\/ul>\n<li>Change: There is no longer a need to select a Category type for Notes on the \u2018Add Note\u2019 window of the Incident Process<\/li>\n<li>Change: Some references to functionality that is not currently being used (such as that related to Change Management) have been removed (there are still some to follow in a future release)<\/li>\n<li>Change: Notes collections now display with the newest at the top<\/li>\n<li>Change: The fulfilment group for a requestable item in a new Triage ticket is now displayed on the window after the requestable item has been selected<\/li>\n<li>Change: In the Service Request process, when a customer performs the \u2018Back from Customer\u2019 action a notification email is sent to the analyst<\/li>\n<li>Change: A &#8216;By User\u2019 filter has been added (as a collection) that shows the history of Service Request and Incident tickets for that user. \u00a0This collection can be seen by analysts on ticket windows in all three processes (Triage, Incident and Service Request)<\/li>\n<li>Change: A \u2018stopped clock\u2019 indicator has been added to the service request window to highlight when the clock has been stopped<\/li>\n<li>Change: Within the \u2018Add Note\u2019 window in both the Service Request and Incident processes, the \u2018Created By\u2019 field has been hidden and the cursor defaults directly to the \u2018Details\u2019 box<\/li>\n<li>Change: Service Desk analysts can now assign the ticket directly to themselves when logging a new ticket via the triage process instead of the ticket assigning straight to the Service Desk group or the fulfilment group<\/li>\n<li>Change: The \u2018Add Note\u2019 window has been expanded to extend further down the screen<\/li>\n<li>Change: Primary group (showing the user\u2019s department\/school) now shows within the &#8216;Raise User&#8217; drop down list<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The release includes the following changes and amendments Change: \u2018Watch\u2019 tasks no longer show in the tasks collection Change: When the &#8216;Resolve on Creation&#8217; checkbox is checked on a new triage ticket, the analyst is now prompted for resolution\/fulfilment details &hellip; <a href=\"https:\/\/blogs.ncl.ac.uk\/itsm\/2014\/01\/21\/release-notes-21st-january-2014\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":5048,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-229","post","type-post","status-publish","format-standard","hentry","category-system-releases-2"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/users\/5048"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/comments?post=229"}],"version-history":[{"count":10,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/229\/revisions"}],"predecessor-version":[{"id":239,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/229\/revisions\/239"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/media?parent=229"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/categories?post=229"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/tags?post=229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}