{"id":288,"date":"2014-06-16T16:43:15","date_gmt":"2014-06-16T15:43:15","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=288"},"modified":"2018-10-22T08:59:19","modified_gmt":"2018-10-22T07:59:19","slug":"switching-off-ie-compatiblity-view","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2014\/06\/16\/switching-off-ie-compatiblity-view\/","title":{"rendered":"Switching off IE Compatiblity View"},"content":{"rendered":"

Internet Explorer’s compatability view can stop NU Service analysts from accessing Web Desk. The screenshot below illustrates this scenario – the analyst is taken straight to self-service and the ‘Switch to Web Desk’ link is not present in the top right corner.<\/p>\n

\"no-web-desk-link\"<\/a>
\nPlease note that clicking on this image (and all other images in this post) will display a larger version of the same image.<\/em><\/p>\n

To switch off compatibility view, follow these simple steps:<\/p>\n

1. Go to Tools and then ‘Compatibility View Settings’. (It may be necessary to press the ‘Alt’ key in order to bring up the menubar containing ‘Tools’.)<\/p>\n

\"compatibility-view-settings\"<\/a><\/p>\n

2. Uncheck the ‘Display intranet sites in Compatibility View’ checkbox (and make sure that the ‘Display all websites in Compatibility View’ checkbox is also not ticked) and click ‘Close’.<\/p>\n

\"checkbox\"<\/a><\/p>\n

3. The ‘Switch to Web Desk’ link should now be visible. (You might need to reload the page first.)<\/p>\n

\"switch-to-web-desk\"<\/a><\/p>\n

If you later require compatibility view to be on, you can follow the same steps as above but check the checkbox that you previously unchecked.<\/p>\n","protected":false},"excerpt":{"rendered":"

Internet Explorer’s compatability view can stop NU Service analysts from accessing Web Desk. The screenshot below illustrates this scenario – the analyst is taken straight to self-service and the ‘Switch to Web Desk’ link is not present in the top … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":146,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-288","post","type-post","status-publish","format-standard","hentry","category-hints-and-tips"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/users\/146"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/comments?post=288"}],"version-history":[{"count":8,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/288\/revisions"}],"predecessor-version":[{"id":670,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/288\/revisions\/670"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/media?parent=288"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/categories?post=288"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/tags?post=288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}