{"id":369,"date":"2014-12-24T14:20:50","date_gmt":"2014-12-24T14:20:50","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=369"},"modified":"2014-12-24T14:50:07","modified_gmt":"2014-12-24T14:50:07","slug":"we-wish-you-a-merry-xmas-and-a-happy-new-year","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2014\/12\/24\/we-wish-you-a-merry-xmas-and-a-happy-new-year\/","title":{"rendered":"We wish you a merry Xmas and a happy New Year"},"content":{"rendered":"<p>As an early Xmas pressie and parting gift to NU Service, I&#8217;ve made some improvements to the pdf report analysts see when clicking on the <img decoding=\"async\" alt=\"https:\/\/nuservice.ncl.ac.uk\/LDSD.WebAccess.Integrated\/Content\/Images\/report.gif\" src=\"https:\/\/nuservice.ncl.ac.uk\/LDSD.WebAccess.Integrated\/Content\/Images\/report.gif\" \/> image from within an incident or service request ticket.<\/p>\n<p>Now, as well as seeing the information from the &#8216;notes&#8217; collection, you can also read the details from the &#8216;assign to another group&#8217;, &#8216;with customer&#8217; and &#8216;back from customer&#8217; collections.<\/p>\n<p>Additionally, I&#8217;ve added in an &#8216;on behalf of&#8217; user field and fixed the incident category data, which had previously been blank on all incident reports.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As an early Xmas pressie and parting gift to NU Service, I&#8217;ve made some improvements to the pdf report analysts see when clicking on the image from within an incident or service request ticket. Now, as well as seeing the &hellip; <a href=\"https:\/\/blogs.ncl.ac.uk\/itsm\/2014\/12\/24\/we-wish-you-a-merry-xmas-and-a-happy-new-year\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":146,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-369","post","type-post","status-publish","format-standard","hentry","category-nu-service"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/users\/146"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/comments?post=369"}],"version-history":[{"count":3,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/369\/revisions"}],"predecessor-version":[{"id":372,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/369\/revisions\/372"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/media?parent=369"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/categories?post=369"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/tags?post=369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}