{"id":405,"date":"2015-06-10T20:57:51","date_gmt":"2015-06-10T19:57:51","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=405"},"modified":"2016-02-10T09:11:36","modified_gmt":"2016-02-10T09:11:36","slug":"nu-service-system-upgrade-notes-june-2015","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2015\/06\/10\/nu-service-system-upgrade-notes-june-2015\/","title":{"rendered":"NU Service system upgrade notes &#8211; June 2015"},"content":{"rendered":"<p>We have upgraded to the latest version of the system; it includes new features that give us a platform on which to build future functionality. There are some enhancements in this version and some known issues that have been fixed which we want to make you aware of.<\/p>\n<p>Enhancements<\/p>\n<ul>\n<li>Tab index is now supported in the analyst view (Web Desk); you should now be able to move around windows using the TAB key.<\/li>\n<\/ul>\n<ul>\n<li>Analysts can now use multiple browser tabs within Web Desk.<br \/>\nPrior to the upgrade some users found that they were unable to work on different NU Service windows\/tickets across multiple browser tabs.<\/li>\n<\/ul>\n<p>Known issues that have been fixed<\/p>\n<ul>\n<li>Some (not all) analysts have been receiving an error message when initially opening NU Service or if the system had timed out. The error message was: &#8220;An item with the same key has already been added&#8221; \u2013 This should now be fixed.<\/li>\n<\/ul>\n<ul>\n<li>When we went live with a previous version\u00a0in June 2014 we communicated two known issues\u00a0for those using IE. See below for a reminder of these issues or alternatively visit the relevant <a href=\"https:\/\/blogs.ncl.ac.uk\/itsm\/2014\/06\/17\/nu-service-software-upgrade-notes-17th-june-2014\/\">blog post<\/a>\u00a0from last year.\u00a0We believe these two issues have been fixed therefore there is no longer a need to use the associated workarounds.\u00a0Please contact\u00a0the Service Process team\u00a0if you experience otherwise.<\/li>\n<\/ul>\n<ol>\n<li>Using NU Service with Internet Explorer in compatibility view will present the self-service dashboard to analysts without the option to \u2018Switch to Web Desk\u2019 (the standard analyst view).<\/li>\n<li>Using NU Service with Internet Explorer 8 gives a security warning that some of the content is not delivered securely and by default asks whether you want to view only the content that was delivered securely. This occurs when loading every page.<\/li>\n<\/ol>\n<p>Please note that Chrome is the recommended browser for NU Service.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have upgraded to the latest version of the system; it includes new features that give us a platform on which to build future functionality. There are some enhancements in this version and some known issues that have been fixed &hellip; <a href=\"https:\/\/blogs.ncl.ac.uk\/itsm\/2015\/06\/10\/nu-service-system-upgrade-notes-june-2015\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3059,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,12],"tags":[],"class_list":["post-405","post","type-post","status-publish","format-standard","hentry","category-nu-service","category-system-releases-2"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/users\/3059"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/comments?post=405"}],"version-history":[{"count":6,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/405\/revisions"}],"predecessor-version":[{"id":412,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/405\/revisions\/412"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/media?parent=405"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/categories?post=405"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/tags?post=405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}