If you make significant and\/or major changes to a service that underpins\u00a0other services then it is always a good idea to communicate, especially with\u00a0the relevant Service Owners and the Service Desk and CRS teams.<\/p>\n
With this in mind, the Service Process team recommend that change owners\u00a0send a short email to the NUIT-All mailing list in advance of implementing a\u00a0significant or major change that carries the risk of other services suffering\u00a0impact in the event that the change fails, allowing sufficient time for people to mitigate those risks.<\/p>\n
NUIT-All is the most appropriate mailing list since it will reach all service owners, or in their absence a deputy and also reach the first-line service teams.<\/p>\n
It is a good idea to standardise the subject line of your email by using the pre-fix “Change Notification: ” – this will facilitate quick identification of such messages for those interested yet also provide a common attribute for those that wish to filter out\u00a0these messages by setting an appropriate Outlook rule.<\/p>\n
Within your email, as well as including the change ticket reference, a brief summary of the change and the date and time of planned implementation, you could consider whether it\u00a0is also appropriate to say: \u2018while it is not anticipated that there will be any interruption to named services, they should be considered at risk during the stated period.’<\/p>\n
Finally, please also consider whether there should be outward communications about your planned change (i.e. to customers) – if so, please log a SAMM* request to\u00a0the IT Service Desk.<\/p>\n
Please note that this email notification suggestion is in addition to an appropriate communication plan constructed by the change owner and\/or those involved in the change. <\/strong><\/p>\n *A SAMM is an IT Service Desk news headline\u00a0that displays on the IT Service website:\u00a0http:\/\/www.ncl.ac.uk\/itservice\/news\/<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" If you make significant and\/or major changes to a service that underpins\u00a0other services then it is always a good idea to communicate, especially with\u00a0the relevant Service Owners and the Service Desk and CRS teams. With this in mind, the Service … Continue reading