{"id":456,"date":"2015-10-06T11:07:36","date_gmt":"2015-10-06T10:07:36","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=456"},"modified":"2015-10-06T11:21:14","modified_gmt":"2015-10-06T10:21:14","slug":"nu-service-helpful-tips-to-use-less-clicks","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2015\/10\/06\/nu-service-helpful-tips-to-use-less-clicks\/","title":{"rendered":"NU Service &#8211; Helpful Tip to use less clicks"},"content":{"rendered":"<p>Did you know&#8230;.if you right click on the tickets within your analyst dashboard gadgets you will reveal a drop down menu of the available ticket actions. This allows you to carry out an action against a ticket using less clicks.<\/p>\n<p>As an example: Right click a ticket from the dashboard and click &#8216;Assign to me&#8217; or &#8216;Assign within Group&#8217; from the drop down menu. This can be particularly helpful for Queue Managers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Did you know&#8230;.if you right click on the tickets within your analyst dashboard gadgets you will reveal a drop down menu of the available ticket actions. This allows you to carry out an action against a ticket using less clicks. &hellip; <a href=\"https:\/\/blogs.ncl.ac.uk\/itsm\/2015\/10\/06\/nu-service-helpful-tips-to-use-less-clicks\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3059,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-456","post","type-post","status-publish","format-standard","hentry","category-nu-service"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/456","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/users\/3059"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/comments?post=456"}],"version-history":[{"count":3,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/456\/revisions"}],"predecessor-version":[{"id":459,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/456\/revisions\/459"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/media?parent=456"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/categories?post=456"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/tags?post=456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}