{"id":474,"date":"2015-11-16T12:41:17","date_gmt":"2015-11-16T12:41:17","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=474"},"modified":"2016-02-18T13:09:28","modified_gmt":"2016-02-18T13:09:28","slug":"nu-service-search-box-error-2","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2015\/11\/16\/nu-service-search-box-error-2\/","title":{"rendered":"NU Service Search box &#8211; Error"},"content":{"rendered":"<p>If an analyst uses the search box in NU Service to search on free text then the following error is returned:<\/p>\n<p>&#8220;There has been an unexpected error. Click Continue to return to the previous page.<br \/>\nCould not find file&#8221; &lt;file path is then named here&gt;<\/p>\n<p>The workarounds are:<br \/>\nUse the search box for searching on exact ticket references (if known)<br \/>\nUse the Search Queries in the left hand pane of the analyst dashboard.<\/p>\n<p>Apologies for any inconvenience. We are investigating the underlying problem.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If an analyst uses the search box in NU Service to search on free text then the following error is returned: &#8220;There has been an unexpected error. Click Continue to return to the previous page. Could not find file&#8221; &lt;file &hellip; <a href=\"https:\/\/blogs.ncl.ac.uk\/itsm\/2015\/11\/16\/nu-service-search-box-error-2\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3059,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-474","post","type-post","status-publish","format-standard","hentry","category-nu-service"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/users\/3059"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/comments?post=474"}],"version-history":[{"count":4,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/474\/revisions"}],"predecessor-version":[{"id":518,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/474\/revisions\/518"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/media?parent=474"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/categories?post=474"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/tags?post=474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}