{"id":490,"date":"2016-01-26T18:54:12","date_gmt":"2016-01-26T18:54:12","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=490"},"modified":"2016-02-10T09:10:21","modified_gmt":"2016-02-10T09:10:21","slug":"release-notes-26th-january-2016","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2016\/01\/26\/release-notes-26th-january-2016\/","title":{"rendered":"Release Notes – 26th January 2016"},"content":{"rendered":"

There are two elements to this system release:<\/h1>\n
    \n
  1. To fix some issues and to make some improvements based on wish list items.
    \nThe contents of this iteration are quite substantial and we hope the added functionality will be well received. Please see below for release notes.<\/li>\n<\/ol>\n
      \n
    1. The underlying configuration required for the on-boarding of the Faculty of Medical Sciences IT Support is also included within this release. This functionality will be (in essence) switched on (without the need for further system downtime), on Monday 1st February<\/strong> as that is the go live date for FMS IT Support to begin using NU Service as analysts.
      \nInformation will follow on or before Monday 1st February regarding system handling\/ticket routing as a result of the FMS on-boarding.<\/strong><\/li>\n<\/ol>\n

      RELEASE NOTES<\/strong><\/p>\n

      Ticket History View \u2013 in chronological order
      \n<\/u><\/strong>Analysts will now be able to see a chronological view of the history of a ticket; this is accessible from the \u2019View Ticket History\u2019 action in the \u2018Actions\u2019 panel within the Service Request and Incident ticket windows. Every time an action is carried out against a ticket, the details are added to the ticket history.<\/p>\n

      \u2018View Ticket History\u2019 action:
      \n\"View<\/a><\/p>\n

      This feature is an alternative to the existing \u2018Print Report\u2019 button that exists at the top right corner of the Service Request and Incident windows. The difference between the content of the two reports is that the new view will list ALL the actions\/details carried out against the ticket in date\/time order (most recent appearing first). The limitation of the existing PDF report was that it could only be configured to show the activities in timeline order within their sections (e.g. All the ‘Notes’ collated and ordered; all the ‘Assignments’ collated and ordered etc.) and not all actions carried out against a ticket could be included. We have not removed the access to the existing PDF report so as to offer analysts both options for the time being.<\/p>\n

      Example Ticket History view:
      \n      \"Ticket<\/a><\/p>\n

      IMPORTANT<\/strong> Notes and known issues<\/strong> regarding the new Ticket History:<\/p>\n