{"id":53,"date":"2013-04-10T08:28:35","date_gmt":"2013-04-10T07:28:35","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=53"},"modified":"2013-04-10T08:28:35","modified_gmt":"2013-04-10T07:28:35","slug":"change-and-problem-management-processes","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2013\/04\/10\/change-and-problem-management-processes\/","title":{"rendered":"Change and Problem Management processes"},"content":{"rendered":"<p>Q &#8211;\u00a0Is there a recommended procedure for dealing with Changes logged as incidents or service requests in the interim until we get Change Management for ISS up and running?<\/p>\n<p>A &#8211; Yes &#8211; we will have very simple Change and Problem ticket logging processes to allow creation of records.\u00a0 These processes will not have any real workflow behind them to begin with; Change Management is planned to be launched in full later in 2013.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Q &#8211;\u00a0Is there a recommended procedure for dealing with Changes logged as incidents or service requests in the interim until we get Change Management for ISS up and running? A &#8211; Yes &#8211; we will have very simple Change and &hellip; <a href=\"https:\/\/blogs.ncl.ac.uk\/itsm\/2013\/04\/10\/change-and-problem-management-processes\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":5048,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-53","post","type-post","status-publish","format-standard","hentry","category-faqs"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/users\/5048"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":1,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/53\/revisions"}],"predecessor-version":[{"id":54,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/53\/revisions\/54"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/media?parent=53"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/categories?post=53"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/tags?post=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}