{"id":57,"date":"2013-04-10T08:34:23","date_gmt":"2013-04-10T07:34:23","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=57"},"modified":"2013-04-10T08:34:23","modified_gmt":"2013-04-10T07:34:23","slug":"visibility-of-tickets-owned-by-other-teams","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2013\/04\/10\/visibility-of-tickets-owned-by-other-teams\/","title":{"rendered":"Visibility of tickets owned by other teams"},"content":{"rendered":"

Q – Is there a way to retain visibility of incidents that need to be passed on to another team?<\/p>\n

A – Yes, for ISS there is a ‘watch list’ facility which allows the analyst to monitor tickets regardless of which team they are assigned to.\u00a0 There are some restrictions on this, e.g. analysts will not be allowed to see some information security incidents.<\/p>\n","protected":false},"excerpt":{"rendered":"

Q – Is there a way to retain visibility of incidents that need to be passed on to another team? A – Yes, for ISS there is a ‘watch list’ facility which allows the analyst to monitor tickets regardless of … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":5048,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-57","post","type-post","status-publish","format-standard","hentry","category-faqs"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/users\/5048"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":1,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/57\/revisions"}],"predecessor-version":[{"id":58,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/57\/revisions\/58"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/media?parent=57"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/categories?post=57"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/tags?post=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}