{"id":584,"date":"2016-12-14T20:22:16","date_gmt":"2016-12-14T20:22:16","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/itsm\/?p=584"},"modified":"2017-04-04T10:25:22","modified_gmt":"2017-04-04T09:25:22","slug":"nu-service-system-upgrade-notes-december-2016","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/itsm\/2016\/12\/14\/nu-service-system-upgrade-notes-december-2016\/","title":{"rendered":"NU Service system upgrade notes \u2013 December 2016"},"content":{"rendered":"<p>We have upgraded to the latest version of the system; it includes new features that give us a platform on which to build future functionality. There are some enhancements in this version and some known issues that have been fixed which we want to make you aware of.<\/p>\n<p>Fixes to Known Issues:<\/p>\n<ul>\n<li>Attempting to select \u2018Assign To My Group Instead Of Suggested Group\u2019 or \u2018Assign To Me\u2019 when creating a new Incident ticket without having first selected the \u2018Impact\u2019 and \u2018Urgency\u2019 will no longer cause an error message to appear at the top of the screen.<\/li>\n<li>When adding a task, the \u2018Assigned Support Group\u2019 for that task will now show up in the ticket history.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We have upgraded to the latest version of the system; it includes new features that give us a platform on which to build future functionality. There are some enhancements in this version and some known issues that have been fixed &hellip; <a href=\"https:\/\/blogs.ncl.ac.uk\/itsm\/2016\/12\/14\/nu-service-system-upgrade-notes-december-2016\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":5048,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,12],"tags":[],"class_list":["post-584","post","type-post","status-publish","format-standard","hentry","category-nu-service","category-system-releases-2"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/users\/5048"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/comments?post=584"}],"version-history":[{"count":2,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/584\/revisions"}],"predecessor-version":[{"id":586,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/posts\/584\/revisions\/586"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/media?parent=584"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/categories?post=584"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/itsm\/wp-json\/wp\/v2\/tags?post=584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}