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Adding fields to the results list<\/span><\/strong><\/p>\n By adding an attribute to the results list, you can quickly get a view of tickets falling into a certain area by attribute.<\/p>\n Start by picking a query, then select the asterisk (*) at the end of the column headers: In the pop up box that appears, look for the attribute you want to add, select it, then click ‘Ok’. This list is a bit unwieldy and it’s not always obvious what the attribute will display, here are a few useful attributes:<\/p>\n Some of these attributes can be further broken down with the small arrow, but this can be a bit of a rabbit hole when looking for a specific attribute – if in doubt, get in touch with the SMO and we can help.<\/p>\n <\/p>\n Adding filters to the filter list<\/span><\/strong><\/p>\n By adding a filter into a query, you can reduce the overall number of results by restricting the entries for certain attributes.<\/p>\n As before, start by picking a query, remembering point 1 of the notes above. Against the filters already in place, right click on one and select ‘Insert Filter after…’: In the pop up box that appears, look for the attribute you want to add as a filter. As before, this list is a bit unwieldy and it’s not always obvious what the attribute will display, here are a few useful attributes:<\/p>\n Once you’ve selected the attribute, a different window will appear. From here, I’d suggest first selecting the ‘Show filter as prompt?’ box, which will make the attribute appear in the filter list, and consider changing the ‘Condition type:’ depending on what you’re searching for:<\/p>\n For the ‘Condition type:’, there are a few options available. For\u00a0many attributes you’re able to pick from (not an exhaustive list):<\/p>\n For dates, we can select ranges as well (not an exhaustive list):<\/p>\n Once you’ve picked your condition and\u00a0‘Show filter as prompt?’, click OK and the attribute will be entered onto the filter list to help pare down your results.<\/p>\n <\/p>\n Some of this isn’t super-intuitive, if you need any assistance with making queries easier to use or understand then please get in touch.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" It’s possible to add additional fields in any query in NU Service (such as ‘Search All Tickets’), both to the list of result but also to filters used to pare down the results list. A couple of notes before we … Continue reading ![\"\"](\"https:\/\/blogs.ncl.ac.uk\/itsm\/files\/2018\/02\/add-attribute.png\")
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