UAT is progressing, with most of Incident Management tested and starting on the Service Request process on Monday 29th April.\u00a0 As issues are discovered and re-created by Dawn and the testing team, they are prioritised and added to a list for Lisa and Dave to work on resolving.<\/p>\n
This is a time-consuming piece of work with a number of aspects to consider, including working out which steps in the processes should trigger notifications, who gets them, defining the content, configuring them in the system, then testing that it’s working – and that’s only one type of notification!\u00a0 This one looks like it’s going to be with us for some time….<\/p>\n
Probably the least urgent for day 1, but a really ‘nice-to-have’.\u00a0 The facility to see at a glance ‘what’s hot and what’s not’ is something the old system was lacking.<\/p>\n
Roy and Andy are working on the slides for the user presentations that they will be delivering from next week.\u00a0 At least one of the sessions will be ReCapped.<\/p>\n","protected":false},"excerpt":{"rendered":"
UAT UAT is progressing, with most of Incident Management tested and starting on the Service Request process on Monday 29th April.\u00a0 As issues are discovered and re-created by Dawn and the testing team, they are prioritised and added to a … Continue reading