Each of these one day courses are held at the Manchester Business School, and include refreshments throughout the day and a three course lunch. Avoid the time and expense of travelling to London and take advantage of our competitive rates.
Next courses:
Thursday 25 October
Emotional Intelligence
10am-5pm
£250/£215*
Course leader: Deborah Dalley
For leadership positions, emotional intelligence competencies account for up to 85% of what sets outstanding managers apart from the average. This workshop outlines key principles of emotional intelligence, allowing delegates the opportunity to review ways to develop their EI capabilities.
Wednesday 14 November
Project Management
10am-5pm
£250/£215*
Course leader: Chris Murphy
This course provides a set of techniques for managing projects:
determining project scope, planning and realisation, project team schedule and control, progress monitoring, software packages? contribution, corrective action if the project strays from course and project reporting
Tuesday 27 November
Managing a Customer Focused Environment
10am-5pm
£250/£215*
Course leader: Deborah Dalley
Designed to help managers develop their service into a customer-centred one, through: service strategy, systems and processes and the staff delivering the service. Case examples of good practice are used and delegates can discuss and review their own organisation.
*reduced rates for BIS/BINN/Manchester Momentum members
For full course information, details of the course leaders and booking details on these courses, please click here: www.mbs.ac.uk/bis-training
Jane Marshall
Business Information Officer
Business Information Service
Eddie Davies Library (part of the John Rylands University Library) Manchester Business School The University of Manchester Booth Street West Manchester M15 6PB 0161 275 6503 (ext 56503)