CILIP Executive briefing 2008 – Digital Library 17th April 2008
09:30 Tea and Coffee, Registration
10:00 Chair’s Welcome and Introduction
The Virtual Reference Forum: Received Wisdom
10.10: Industry Case Study: Yahoo! Answers
Martin Clark, Community Manager, Yahoo! Answers
Yahoo! Answers is a web-based community forum where the public are invited to pose their own questions on any topic, share answers based on knowledge, personal experience or opinion or explore what information other are sharing. Community Manager, Martin Clark will be presenting Yahoo! Answers, detailing aspects of its mission, community and ongoing strategies.
10:50 Library Case Study 1: Chatting with the Chief
Lucy Cross, Principal Librarian, Luton Libraries
Luton have been using the “Enquire” platform to offer the chance for citizens to chat with the Chief Executive of their Borough Council. Find out more about how using “chat” technology is enhancing good public relations.
11.10 Library Case Study 2: VR in an academic environment
Wendy Haynes, Resources Librarian, University of Wolverhampton
Having taken the step 12 months ago to introduce virtual reference in their academic environment, Wendy will be presenting feedback from user satisfaction surveys and talking about the challenges of setting up and maintaining the service, from a staffing perspective.
11:25 Q&A on Virtual Reference Forum
11:40 Refreshment Break
12.00 The eBook Forum : Findings from the JISC Observatory Project
Caren Milloy, Project Manager, JISC Collections
The JISC national e-books observatory project has been running for over a year with 36 e-books (selected to meet the needs of HE taught course students) freely available to all UK HE institutions. The project aims, through the Deep Log Analysis study, to create a national evidence base of real time data that will allow us to really understand what users are doing with e-books, what it is they need and what models will be beneficial to their learning and teaching. With the Deep Log Analysis now in its fourth month this session will provide an update on progress and the findings so far.
12:45 Round-up and Q&A on eBook Forum
13.00 Lunch
14.00 The Digitisation Forum:
Ant Miller, Technologist, BBC
The BBC’s archive contains the cream of the last 80 years of Radio and Television broadcasting, plus thousands of hours of never seen footage. Built up in an era of traditional, on-to-many distribution, this priceless collection is now being used in previously unimagined ways. From programme production, to home users, the technology landscape that the archive plays into is going through multiple revolutions. BBC Technologist, Ant Miller will speak about some of the more esoteric challenges emerging for archive as it connects with whole new groups of users in the 21st century.
15.00 Refreshment Break
15:15 The Digital Futures Forum: Delivering web-scale library systems
John MacColl, European Director, OCLC Programs & Research
What do we mean by web-scale and why do libraries need it? Libraries are competing with web giants, like Google, MSN and Amazon to stay relevant to an audience of users, many of whom are undiscerning about where and how they seek information. What kinds of developments can we and should we expect from our system suppliers in the next 5 years?
16.15 Executive Briefing Closes
CILIP retains the right to change the programme and speakers to reflect the latest developments.