The role of a Manager in the Library & information service has changed over the years. But in the 21st Century it has changed altogether.
Managing People in Difficult Times is a one day workshop designed for those in management & supervisory level who need to
get the best out of their staff during these challenging times
PROGRAMME CONTENT
Welcome and introduction to workshop
The purpose and responsibilities of management, discussion of the duties and responsibilities of a modern library manager/supervisor.
What makes a good manager/supervisor, participants identify the qualities, characteristics and skills common to all good managers
Management styles, which behaviour works when and why
Leading through change, participants will be introduced to the transition curve and reflect upon the needs and expectations of team members
Assertiveness: participants will work with and practice “The 3 Steps to Assertive Behaviour” using workplace situations they find difficult to manage
Handling difficult situations to improve individual and team performance
Managing the service experience through the deployment of staff
Delivering quality feedback
Review of the learning
The programme will include, practical group work and discussions, case studies and examples of best practice and personal reflection.
Tuesday 5th October Central London
Tuesday 26th October Leeds City Centre –
All venues are located within easy walking distance of mainline railway stations
COST: 245 pounds + VAT per person (Inc. Lunch / Teas / Coffees)