CAREER DEVELOPMENT GROUP UK NATIONAL CONFERENCE 2009

Liverpool John Moores University, Monday 20th April 2009, 10.00 am – 4.00 pm

We all want to serve our customers and to meet their needs. But is there room for improvement? Have we become complacent? What can we do to transform our services and make them truly reader-friendly and customer-focused? This event is aimed at library and information workers in any sector and at any level, whether you work directly in frontline customer services or whether you have strategic responsibility for those services. Come and hear expert speakers from different LIS environments share their experiences and visions. No background knowledge is required, just an interest in improving the customer experience in your library or information service!

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PROGRAMME FOR THE DAY

Morning: plenary presentations

* Us and them? Shaping a customer service culture in libraries – Maxine Melling, Liverpool John Moores University
* A reader-friendly library service – Rachel Van Riel, Opening the Book
*Connecting with your online users: they won’t come just because you build it – Richard Wallis, Talis

Afternoon: choose two out of four parallel sessions:

* How we do things in the North East: developing customer focus and standards – Mark Freeman, South Tyneside Metropolitan Borough Council
* Web 2.0. British Library 2.0 – Adrian Arthur, The British Library
* Better by design: a guide to planning new libraries or major remodelling of library spaces – Ayub Khan, Warwickshire County Council
* From knowledge to health: the implementation of the National Service framework for quality assurance of NHS Libraries – Tricia Ellis, NHS SW

Sessions will be presentation-based with an opportunity to ask questions and open up discussion. Delegates will be contacted nearer the time regarding afternoon selections.

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LEARNING OUTCOMES

* Improved understanding of factors that may influence the customer experience
* More detailed understanding of specific issues, such as how to create a customer service culture; how to be reader-friendly; how to connect with online users; how to make the most of your buildings and environment.
* Awareness of the benefits of continuing professional development
* Awareness of relevant support networks and resources
* Confidence to progress towards improving customer focus within own service

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AGM

Two events for the price of one! The Conference is followed by further refreshments and our AGM, a free event which will take place at 4.15pm, to finish by 4.45pm. There will be an opportunity afterwards to continue networking with colleagues over a drink in one of Liverpool’s many pubs.

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VENUE

* G01 Theatre, John Foster Building, 98 Mount Pleasant, Liverpool John Moores University, Liverpool L3 5UZ
* For maps and travel directions, please see:
* http://www.ljmu.ac.uk/location/routeplanner.asp?id=19
* Artsline Access Code: W

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DELEGATE RATES

* CDG members – £75 + 15% VAT = £86.25
* Non members – £95 + 15% VAT = £109.25
* Students & Unwaged – £45 + 15% VAT = £51.75 (limited places available)
* Delegate rate includes refreshments and buffet lunch.

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SEAL OF RECOGNITION

The Career Development Group has been awarded the CILIP Seal of Recognition http://www.cilip.org.uk/qualificationschartership/seal
All delegates will receive a certificate of attendance.

For further details or to make a booking please send the Booking Form (below) to:
Viki Lagus, Jarrow Library, Cambrian Street, Jarrow, Tyne and Wear, NE32 3QN
Tel 0191 428 2318 Email viki.lagus@southtyneside.gov.uk

CILIP University College and Research Group North West
Monday 16 March, 11am – 3.30pm
Venue: Room 201, Geoffrey Manton Building, All Saints Campus, Manchester Metropolitan University

This is also to give notice of the UC&R NW section AGM which will precede this event, starting at 10.30am

ASK is a student centred learning support tool designed to help students tackling their first assignment. It is one of a range of deliverables being developed at Staffordshire University to underpin the University’s strategic approach to information literacy.

Alison Pope and Julie Adams , the information professionals who led the team which worked on and developed the product, won the prestigious CILIP UC&R Innovation Award in 2007, and are using the prize money to further develop and support this learning tool. They will talk about the product, including recent developments, and there will be a hands on session and chance for discussion and questions, after lunch Bob Glass, from the Dept. of Information and Communications at Manchester Metropolitan University will also talk about how he has worked with Alison and Julie to take the product forward via LearnHigher initiatives.

AGM
The AGM provides an opportunity for all section members to learn more about the work of UC&R in their region and to meet the committee members.
If there is an issue you think we should be addressing at a local level, or if you have ideas for events, please do not hesitate to raise these at the AGM or contact a member of the Committee. Similarly, if you are interested in joining the North West Committee in any capacity, please contact me, jane.marshall@mbs.ac.uk

TIMETABLE OF THE DAY
10.15am Arrival and coffee
10.30am UC&R NW AGM
11am ASK: evolution and development
12.15pm Lunch
1.15pm Hands on session/further discussion 2.30pm ASK: a perspective

COST
£50 CILIP UC&R members
£65 non members
£25 students/unwaged
PLEASE NOTE: Numbers are limited so please secure your booking early.

BOOKING FORM
If you are interested in attending, please complete the form below and return to:
Shirley Ward S.Ward@bolton.ac.uk

Name:

Job title:

Address:

Telephone number:

Email:

Indicate if you are:
CILIP UCR member/Non member/Student/Unwaged

Dietary requirements(if any):

Return your email booking to:
Shirley Ward, University of Bolton. S.Ward@bolton.ac.uk

Netskills Training Suite, University of Newcastle Tuesday 27th October 2009, 9.30 – 16.30

Course Outline
This course opens the door to a new electronic format and is designed to support librarians who are beginning to set up e-book collections. In the last eight years, there has been an unprecedented growth in the publishing of e-books with an increasing array of different types available for all sectors. The programme will give you the opportunity to explore different e-books including a range of commercially-published and free reference works, monographs, textbooks, and fiction. Examples will include individual titles and also collections of e-books, such as those offered by NetLibrary, Credo, MyiLibrary and Oxford University Press. The course will also facilitate consideration of the new opportunities e-books offer for librarians and users in academic, public and special library and information services, and will explore the significant collection management and promotional issues which challenge information and library staff.

The course is designed to offer:
* an understanding of the nature of e-books
* a familiarity with range of commercially-produced e-books from publishers and aggregators
* a familiarity with range of free e-books
* an appreciation of the advantages and disadvantages of the medium
* an appreciation of the collection management issues associated with bibliographical control, selection, acquisition, access, evaluation, licensing, and archiving
* a familiarity with the different ways of promoting awareness and use of e-books.

In addition to talks by the presenters, the course includes practical exercises. One will allow delegates to explore examples of online e-books in a structured way. Others will comprise activities during which delegates will examine the major collection management, and marketing and promotion issues. Plenary sessions led by the course presenters will be held to enable delegates to discuss their findings in the light of current research and professional practice.

Course Presenters: Ray Lonsdale and Chris Armstrong Chris Armstrong and Ray Lonsdale have been working and offering courses in the field of e-books, e-resources and collection management for the past 12 years, both in the UK and abroad. Up until recently, they were members of the Joint Information Systems Committee e-Book Working Group, which has been promoting the publishing and uptake of e-books in further and higher education and sixth form colleges. Ray is Reader in Information Studies at Aberystwyth University and a Director of Information Automation Limited. He has specialised in the field of collection management and, in particular, in the management of electronic collections. Ray has published extensively and has edited several national and international professional and academic journals. Chris runs a consultancy, research and training company, Information Automation Limited, which he set up in 1987. The company specialises in all forms of electronic resources and in electronic publishing, a topic on which Chris has taught a module in the Department in Aberystwyth. Chris is a regular writer, and sits on the editorial boards of three professional journals. He is also a National Councillor of CILIP.

http://www.ukeig.org.uk/

Calling all new Library & Information Professionals for presentation proposals for the New Professionals Conference – Monday, 6th July 2009, London
Metropolitan University. The conference is organised by the Career Development Group and Diversity Group.

We invite proposals for contributions from colleagues who have joined the profession, either through work or study, in the last 5 years. First-time presenters, current LIS students and individuals from diverse backgrounds are especially encouraged to apply. There will be a prize for the best paper, as voted for by delegates on the day. A selection of papers will be published in the professional journals.

More details are in the attached PDF, this can also be downloaded from the Diversity Group’s webpages: http://www.cilip.org.uk/specialinterestgroups/bysubject/diversity/conferences

For further information please contact:
David Percival, Librarian – Young Adults and Looked After Children, Portsea Library, John Pounds Community Centre, 23 Queen Street, Portsmouth PO1 3HN
E-mail: david.percival@portsmouthcc.gov.uk
Chris Rhodes, House of Commons Library, Statistical Resource Unit
E-mail: rhodesc@parliament.uk

The following 3 workshops are new for 2009 and are run by NoWAL in partnership with the SCONUL Working Group on Information Literacy. They are aimed at staff working in library and information services who support researchers.

16/03/09
“One thing” about writing for publication 10.00-16.30 MMU – Library Seminar Room, Aytoun Library, Business School, Manchester
Trainer: Moira Bent
For further information and to book a place go to:
http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=67

23/03/09
Developments in scholarly communication 10.00-16.30 MMU – Learn Higher Boardroom (201c), MRL, Geoffrey Manton Building, Manchester
Trainer: Bill Hubbard
For further information and to book a place go to:
http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=68

28/04/09
Metadata for library staff and academic staff support 10.00-16.30 University of Liverpool – Taylor Room, Sydney Jones Library
Trainer: Stephanie Taylor
For further information and to book a place go to:
http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=69

Places are limited to 15 per workshop. Courses cost £110 per person per course for attendees from NoWAL institutions and £160 per person per course for attendees from other institutions. However if you book on all 3 workshops you will save £30 http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=70

Participants might also like to read the recent Research Information Network publication ‘Mind the skills gap: Information-handling training for Researchers’:
http://www.rin.ac.uk/training-research-info

If you have any questions please do not hesitate to contact me.

Gil Young
NoWAL Support Officer

at Institute of Education, University of London

This is the online course in Online Education & Training, from the Institute of Education, University of London, run globally as a forum for rich structured collaborative learning with UK and world-wide educators.

They use various multimedia materials and platforms to consider different methods of teaching and syllabus design, closely tied to educational needs of the campus as well as distance use. This gives a real insight into the needs of e-learning provision from the student point of view.

The course deals with general issues of teaching online including social networking, with regular practical tasks, and has a choice of optional topics on using the internet to enhance internet teaching. These are expected to include
* online discourse and moderating
* computer-based assessment
* mobile technologies
* real-time teaching by phone, text, video-conferencing, or SecondLife
* blogging and podcasting
The next start is 9th March 2009. We suggest you register as soon as possible.

The course carries 30 UK credits towards either a masters or a diploma and can be taken by 10 weeks distance study online.

The fee is £654, which can be paid by bank transfer, credit card or instalments. A cheaper auditor registration is also available if you do not need the credits.

More information about the course is at the
website: http://www.ioe.ac.uk/english/OET.htm

Venue
Foresight Centre, University of Liverpool, 1 Brownlow Street, Liverpool, L69 3GL

Date
Tuesday, 21st April 2009, 09.30 to 16.30
Course Outline
Find out how 2.0 applications are being used in libraries and information centres, and what actually works. Blogs, wikis, RSS? YouTube, podcasts, Slideshare? Flickr, Connotea, LibraryThing? Facebook, Second Life, Twitter? This workshop will look at the reality of 2.0: what is useful and what is destined for Gartner’s ‘Trough of Disillusionment’, never to be seen again.

The workshop will start with a brief overview of Web 2.0 and what it means. It will then look in more detail at how “stuff” can be used as sources of information, as a means of enhancing services to users, and raising the profile of information services. The areas covered will include:

Blogs, wikis, RSS feeds
Shared authoring tools
Start pages e.g. iGoogle, PageFlakes, NetVibes
Social bookmarking services
Using YouTube and Flickr as information resources and to promote your group or organisation
“Presentation” sites such as Slideshare and Authorstream
Social networking sites e.g. Facebook
To Twitter or not to Twitter
There will be a heavy practical element to the workshop so that participants can explore Web 2 and try out the technologies for themselves. There will be extensive notes and exercise sheets to guide participants through the day, and all the information and presentations will be available electronically.
Who should attend
This workshop is suitable for all levels of experience nd who want to discover how web 2.0 technologies are being used in day to day business. The techniques and approaches covered can be applied to all subject areas.

Course Presenter: Karen Blakeman
Karen Blakeman has worked in the information profession for over twenty years and has been a freelance consultant since 1989. Her company (RBA Information Services) provides training and consultancy on the use of the Internet, and on accessing and managing information resources. Karen writes for “Business Information Searcher”. She also publishes a monthly, electronic newsletter called “Tales from the Terminal Room”. Her publications include “Search Strategies for the Internet”. She was recently made an Honorary Fellow of CILIP and in 2002 she received the Information World Review Information Professional of the Year award

Costs (including lunch and refreshments)
UKeiG members £160 + VAT (£188.00); others £190 + VAT (£223.25)

Further details available at http://www.ukeig.org.uk/training/2009/April/Web2InRealLife.html

http://www.ukeig.org.uk/t…InRealLife.html

Building personal confidence for professional success
Edinburgh Training Centre 18th November 10am-4pm £90 CILIP members; £120 institutional members; £150 non-members

Self confidence, self-knowledge and interpersonal skills are key desirables for employers and play an enormous role in individual career success.

The good news is that self confidence is a skill which can be learned and enhanced with practice.

Come along to our CILIPS informal seminar and learn more about the tools, tips and skills which can help broaden opportunities and move your career forward.

Further information and booking available at www.slainte.org.uk (events section)

18th November 2008, Edinburgh

£90 CILIPS members

This is a new course to CILIPS and has been versioned for those working in library and information services. The course is broad based and will explore the core conditions that help to promote personal effectiveness in the workplace. Additionally, participants will have the opportunity to consider their own developmental needs. The course will use a range of stimulating materials and experiential approaches to engage participants.

Further information and booking: www.slainte.org.uk