The role of a Manager in the Library & information service has changed over the years. But in the 21st Century it has changed altogether.<\/p>\n
Managing People in Difficult Times is a one day workshop designed for those in management & supervisory level who need to
\nget the best out of their staff during these challenging times<\/p>\n
PROGRAMME CONTENT<\/p>\n
Welcome and introduction to workshop
\nThe purpose and responsibilities of management, discussion of the duties and responsibilities of a modern library manager\/supervisor.
\nWhat makes a good manager\/supervisor, participants identify the qualities, characteristics and skills common to all good managers
\nManagement styles, which behaviour works when and why
\nLeading through change, participants will be introduced to the transition curve and reflect upon the needs and expectations of team members
\nAssertiveness: participants will work with and practice “The 3 Steps to Assertive Behaviour” using workplace situations they find difficult to manage
\nHandling difficult situations to improve individual and team performance
\nManaging the service experience through the deployment of staff
\nDelivering quality feedback
\nReview of the learning<\/p>\n
The programme will include, practical group work and discussions, case studies and examples of best practice and personal reflection.<\/p>\n
Tuesday 5th October Central London
\n Tuesday 26th October Leeds City Centre –<\/p>\n
All venues are located within easy walking distance of mainline railway stations<\/p>\n
COST: 245 pounds + VAT per person (Inc. Lunch \/ Teas \/ Coffees) <\/p>\n
http:\/\/www.jigsawatwork.com\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" The role of a Manager in the Library & information service has changed over the years. But in the 21st Century it has changed altogether. Managing People in Difficult Times is a one day workshop designed for those in management … Continue reading