What they mean is that they have a need for someone who does what I do.  In any company – actually in life in general – there are moments when one thinks – I wish there was someone whose job it is to do exactly this.  I wish there was a machine that could deliver this precise thing. Where THIS is something that you would love to have done but don’t have the time or inclination to do.

Then I turn up – and it is my job to do it – and they are ever so grateful; but it’s not about me.  It feels so personal, this great big whump of warmth and appreciation, but really? It’s not about me.

On the other hand if life is all about people, and business is all about relationships, then really, it is personal.  In fact we all know that the warmth is pointless and the gratitude will turn to a sour sort of disappointment if I did not take it personally. But not that sort of personally.   How would I define it?

I make it my responsibility to try and promise what I can deliver and no more than that. I try and be aware of what my remit is, and when I stay within my boundaries I can take it as personally as works for me. Because even though I am a worker, I am also a person. Because even though I am a person, I also work.