{"id":116,"date":"2019-03-04T11:08:28","date_gmt":"2019-03-04T11:08:28","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/?p=116"},"modified":"2019-03-04T11:08:28","modified_gmt":"2019-03-04T11:08:28","slug":"february-in-marketing-web-support","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/2019\/03\/04\/february-in-marketing-web-support\/","title":{"rendered":"What we&#8217;ve been up to in February"},"content":{"rendered":"<p>Newcastle University&#8217;s new <strong>Marketing Web Support<\/strong> service launched at the end of January. We&#8217;ve been hard at work, meeting stakeholders, developing and maintaining websites, and offering training.<\/p>\n<p>Here&#8217;s what we&#8217;ve been up to in February.<\/p>\n<h2><strong>Developments<\/strong><\/h2>\n<p>Adam is currently working on research group pages for <strong>Animal Sciences and Agricultural Production Systems<\/strong> for the School of Natural and Environmental Sciences.<\/p>\n<p>He and I are working with the School to deliver a redevelopment of the <strong>NU Farms website<\/strong> to <strong>showcase smart farming projects<\/strong> ahead of a conference at the end of March.<\/p>\n<p>The School is competing with Leeds in delivering messaging about smart farming research and for student recruitment.<\/p>\n<p>Catherine has built <strong>a new Go Mobile website for Sustainable Campus<\/strong>, which previously was in an old Contribute template that didn&#8217;t work well on mobile devices. Liz is working on delivering the content into that website for a <strong>March relaunch<\/strong>.<\/p>\n<div id=\"attachment_117\" style=\"width: 594px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-117\" class=\"size-large wp-image-117\" src=\"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/files\/2019\/03\/Sustainable-Campus-Go-Mobile-758x1024.jpg\" alt=\"The Sustainable Campus website is close to receiving a new look, having been redeveloped in our responsive Go Mobile template, which will make it easier to use on mobile devices.\" width=\"584\" height=\"789\" srcset=\"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/files\/2019\/03\/Sustainable-Campus-Go-Mobile-758x1024.jpg 758w, https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/files\/2019\/03\/Sustainable-Campus-Go-Mobile-222x300.jpg 222w, https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/files\/2019\/03\/Sustainable-Campus-Go-Mobile-768x1037.jpg 768w, https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/files\/2019\/03\/Sustainable-Campus-Go-Mobile.jpg 1357w\" sizes=\"auto, (max-width: 584px) 100vw, 584px\" \/><p id=\"caption-attachment-117\" class=\"wp-caption-text\">The Sustainable Campus website is close to receiving a new look, having been redeveloped in our responsive Go Mobile template, which will make it easier to use on mobile devices.<\/p><\/div>\n<p>Catherine has also <strong>built sites for Partners Academic Summer School and Student Health and Wellbeing<\/strong> in the Go Mobile template. It\u2019s our aim to populate these templates and dispense with the old Contribute websites in April and June respectively.<\/p>\n<p>Many of the stakeholders in these smaller Contribute websites have been in contact to request moving into Go Mobile templates. We\u2019re <strong>trying to incorporate sites we feel we can redevelop quickly and efficiently within our workflow<\/strong>. The one exception is the University\u2019s Sports Centre, which needs to be looked at more strategically.<\/p>\n<p>I have <strong>met to discuss new developments or redevelopments<\/strong>, with:<\/p>\n<ul>\n<li>School of Natural and Environmental Sciences<\/li>\n<li>School of Engineering<\/li>\n<li>Law School<\/li>\n<li>National Centre for Energy Systems Integrations<\/li>\n<li>Supergen Energy Networks Hub<\/li>\n<li>Sustainable Campus<\/li>\n<li>NIHR Clinical Research Network Speciality Cluster<\/li>\n<li>HASS School Managers<\/li>\n<li>SAGE Marketing and Faculty Offices<\/li>\n<li>HASS Faculty Office<\/li>\n<li>Partners Academic Summer School<\/li>\n<li>Equality, Diversity and Inclusion<\/li>\n<li>Schools of English, Education and Modern Languages<\/li>\n<li>FMS Faculty Office<\/li>\n<li>Language Resource Centre<\/li>\n<li>Newcastle University Sports Centre<\/li>\n<li>School of Dental Sciences<\/li>\n<li>Student Health and Wellbeing<\/li>\n<li>NU Advancement\/Alumni<\/li>\n<li>Learning and Teaching Development<\/li>\n<\/ul>\n<p>I\u2019ve compiled a rough <strong>Web Roadmap for the six months and beyond<\/strong>, but this is obviously subject to anything else coming in.<\/p>\n<h2><strong>Rationalisation<\/strong><\/h2>\n<p>Liz has <strong>removed the old SAgE School website pages that were within T4<\/strong>, which had ceased to be relevant following the reorganisation in August 2017.<\/p>\n<p>I have made initial contact with stakeholders for the <strong>Centre for Wildlife Management and Institute for Sustainability <\/strong>to look at the future of these websites.<\/p>\n<p>The Centre\u2019s website garnered fewer than 400 users in the past year and the Institute is an old project that has largely been usurped by Global Challenges.<\/p>\n<h2><strong>Systems Operations<\/strong><\/h2>\n<p>Peter has worked extensively on <strong>improving our outcomes with CookieBot<\/strong> and <strong>ensuring that we remain GDPR compliant<\/strong>.<\/p>\n<p>I have met with Paul Thompson in NUIT Digital Platforms and there is <strong>a plan for overall improvements to the MyImpact service<\/strong> that we\u2019re looking at.<\/p>\n<p>An initial meeting has taken place with Stephen Wearn from the IT Service Desk, to <strong>look at how to better triage requests to the right place using NUService<\/strong>.<\/p>\n<h2><strong>Maintenance<\/strong><\/h2>\n<p>The entire team have <strong>worked hard to clear a backlog of NUService tickets that numbered at around 90<\/strong> when the service launched.<\/p>\n<p>The <strong>current number of unanswered tickets stands at 5<\/strong>, with most tickets being cleared quickly and efficiently. Development tickets are coming to me, and being answered within the 72-hour deadline.<\/p>\n<p>Adam, Liz and I have <strong>worked on user experience\/analytics\/Siteimprove reports<\/strong> featuring recommendations on:<\/p>\n<ul>\n<li>content design<\/li>\n<li>information architecture<\/li>\n<li>spellings and broken links<\/li>\n<li>search engine optimisation<\/li>\n<li>accessibility<\/li>\n<li>readability<\/li>\n<\/ul>\n<p>We\u2019ve <strong>produced reports for web editors and worked on the maintenance of websites<\/strong> including:<\/p>\n<ul>\n<li>The Business School<\/li>\n<li>The School of Dental Sciences<\/li>\n<li>Alumni<\/li>\n<li>Supergen Energy Networks Hub<\/li>\n<li>National Centre for Energy Systems Integrations<\/li>\n<\/ul>\n<p>I have also <strong>provided analytics reports<\/strong> for:<\/p>\n<ul>\n<li>IFM Undergraduate project<\/li>\n<li>The School of Architecture<\/li>\n<li>Central Marketing<\/li>\n<li>Learning and Teaching Development Service<\/li>\n<li>Engagement and Place<\/li>\n<\/ul>\n<h2><strong>Training<\/strong><\/h2>\n<p>Anne has <strong>prepared for and trained new web editors for all the Schools in SAgE<\/strong>, including:<\/p>\n<ul>\n<li>School of Natural and Environmental Sciences<\/li>\n<li>School of Engineering<\/li>\n<li>School of Computing<\/li>\n<li>School of Maths, Stats and Physics<\/li>\n<\/ul>\n<p>She is also <strong>working on training requests<\/strong> for:<\/p>\n<ul>\n<li>School of Dental Sciences<\/li>\n<li>Sustainable Campus<\/li>\n<li>School of Education, Communication and Language Sciences<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Newcastle University&#8217;s new Marketing Web Support service launched at the end of January. We&#8217;ve been hard at work, meeting stakeholders, developing and maintaining websites, and offering training. Here&#8217;s what we&#8217;ve been up to in February. Developments Adam is currently working &hellip; <a href=\"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/2019\/03\/04\/february-in-marketing-web-support\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":4088,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,3,4,1,8],"tags":[14,15,19,20,16,21,12,13,17,18],"class_list":["post-116","post","type-post","status-publish","format-standard","hentry","category-analytics","category-content","category-design-and-development","category-uncategorised","category-what-we-do","tag-analytics","tag-content-design","tag-contribute-cms","tag-go-mobile-template","tag-search-engine-optimisation","tag-terminal-4-cms","tag-web-development","tag-web-training","tag-website-maintenance","tag-website-rationalisation"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/wp-json\/wp\/v2\/posts\/116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/wp-json\/wp\/v2\/users\/4088"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/wp-json\/wp\/v2\/comments?post=116"}],"version-history":[{"count":3,"href":"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/wp-json\/wp\/v2\/posts\/116\/revisions"}],"predecessor-version":[{"id":120,"href":"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/wp-json\/wp\/v2\/posts\/116\/revisions\/120"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/wp-json\/wp\/v2\/media?parent=116"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/wp-json\/wp\/v2\/categories?post=116"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/marketing-web-support\/wp-json\/wp\/v2\/tags?post=116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}