{"id":266,"date":"2010-05-24T09:26:01","date_gmt":"2010-05-24T09:26:01","guid":{"rendered":""},"modified":"2010-05-27T20:18:20","modified_gmt":"2010-05-27T20:18:20","slug":"customer_care_book","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/moirabent\/2010\/05\/24\/customer_care_book\/","title":{"rendered":"Customer Care book"},"content":{"rendered":"<p>While we&#8217;re on the Customer Care theme, I must recommend the <a href=\"http:\/\/www.woodheadpublishing.com\/en\/book.aspx?bookID=1930&amp;ChandosTitle=1\">book<\/a> Customer Care: a training manual for library staff, written by my friend Pat Gannon-Leary and her husband Mike McCarthy. It contains a wealth of practical ideas and scenarios which can be used in training staff and is written in an easy to read style. It&#8217;s the kind of book you can pick up and dip into, or use just to find a specific activity. <\/p>\n<p><img decoding=\"async\" src=\"http:\/\/farm5.static.flickr.com\/4036\/4645580006_44963d0f75_m.jpg\" alt=\"\" title=\"\" \/><br \/>\nMore from my garden<\/p>\n","protected":false},"excerpt":{"rendered":"<p>While we&#8217;re on the Customer Care theme, I must recommend the book Customer Care: a training manual for library staff, written by my friend Pat Gannon-Leary and her husband Mike McCarthy. It contains a wealth of practical ideas and scenarios &hellip; <a href=\"https:\/\/blogs.ncl.ac.uk\/moirabent\/2010\/05\/24\/customer_care_book\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":4784,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-266","post","type-post","status-publish","format-standard","hentry","category-conferences-and-meetings"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/moirabent\/wp-json\/wp\/v2\/posts\/266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/moirabent\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/moirabent\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/moirabent\/wp-json\/wp\/v2\/users\/4784"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/moirabent\/wp-json\/wp\/v2\/comments?post=266"}],"version-history":[{"count":0,"href":"https:\/\/blogs.ncl.ac.uk\/moirabent\/wp-json\/wp\/v2\/posts\/266\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/moirabent\/wp-json\/wp\/v2\/media?parent=266"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/moirabent\/wp-json\/wp\/v2\/categories?post=266"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/moirabent\/wp-json\/wp\/v2\/tags?post=266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}