{"id":789,"date":"2015-07-21T15:45:51","date_gmt":"2015-07-21T14:45:51","guid":{"rendered":"https:\/\/blogs.ncl.ac.uk\/web\/?p=789"},"modified":"2015-12-17T14:52:55","modified_gmt":"2015-12-17T14:52:55","slug":"5-ways-to-improve-your-calls-to-action","status":"publish","type":"post","link":"https:\/\/blogs.ncl.ac.uk\/web\/2015\/07\/21\/5-ways-to-improve-your-calls-to-action\/","title":{"rendered":"5 ways to improve your Calls to Action"},"content":{"rendered":"<p>A Call To Action (CTA) is a way to get your reader to complete a task or reach a business goal on your website.<\/p>\n<p>It might be as <strong>simple as a hyperlink<\/strong> or it could be an embedded form that you want them to fill in.<\/p>\n<p>The words you use and the placement of the content will all influence whether you get the results you want.<\/p>\n<p>Here are our top 5 tips to make sure a CTA works for you.<\/p>\n<h2>1.\u00a0\u00a0\u00a0\u00a0 Think about where you place your link text<\/h2>\n<p>We recommend adding links to further content at the <strong>end of a page, paragraph or sentence<\/strong>.<\/p>\n<p>That way your reader has understood what you had to say and can make a decision whether to follow your link or not.<\/p>\n<p>If you embed the link at the start of a section they don\u2019t know whether to click first and come back or read first then go back to follow the link. Either way, you\u2019re making them work harder.<\/p>\n<hr \/>\n<p><strong>Bad example:\u00a0<\/strong>We have a <span style=\"text-decoration: underline\">Conference Team<\/span> who provides help with managing and planning conferences.<\/p>\n<p><strong>Good example:<\/strong> We provide help with managing and planning conferences: <u>contact the Conference Team<\/u>.<\/p>\n<hr \/>\n<h2>2.\u00a0\u00a0\u00a0\u00a0 Make your call to action stand out<\/h2>\n<p>You could also use <strong>a different style or design<\/strong> for CTAs. We use buttons to help highlight them on the University website:<\/p>\n<p><a href=\"https:\/\/blogs.ncl.ac.uk\/web\/files\/2015\/03\/red-button-e1426523571258.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-412 aligncenter\" src=\"https:\/\/blogs.ncl.ac.uk\/web\/files\/2015\/03\/red-button-e1426523571258.jpg\" alt=\"Example red call to action button from the responsive design\" width=\"267\" height=\"93\" \/><\/a><\/p>\n<p>If you are using something that\u2019s designed like this, be consistent with its placement. Our link buttons could become intrusive if we used them everywhere.<\/p>\n<h2>3.\u00a0\u00a0\u00a0\u00a0 Make sure your call to action is relevant to the page<\/h2>\n<p>Don\u2019t include lots of links \u2018just in case\u2019 someone might find them useful. Think about <strong>what you want your reader to do next<\/strong>.<\/p>\n<p>If you have a clear next step in mind and you add lots of extra links \u2013 you are reducing the effectiveness of your CTAs.<\/p>\n<p>For example, on a page about booking to attend an event, imagine if you included all these links:<\/p>\n<ul>\n<li>Book your place (essential)<\/li>\n<li>Watch a video (a distraction at best \u2013 they might forget to sign up)<\/li>\n<li>Find out more about the event (this link should be further up the page)<\/li>\n<li>Contact us (why? The aim is to get them to book at this point)<\/li>\n<\/ul>\n<h2>4.\u00a0\u00a0\u00a0\u00a0 Be active and descriptive<\/h2>\n<p>Make sure the language you use encourages people to complete the action. \u00a0Use words they\u2019ll be familiar with and include a verb if possible.<\/p>\n<p>Examples:<\/p>\n<ul>\n<li>Call us now: 000000000 (a call to action might not be a hyperlink)<\/li>\n<li>Fill in our<u> application form<\/u><\/li>\n<li>Watch our<u> student services video <\/u><\/li>\n<\/ul>\n<p>You should also make sure that the text you hyperlink is descriptive. This helps with <a href=\"https:\/\/blogs.ncl.ac.uk\/web\/2015\/05\/21\/top-5-tips-search-engine-optimisation\/\">Search Engine Optimisation<\/a>. Google will rank your content according to the words you hyperlink. I\u2019m guessing you don\u2019t want to be top for the word \u2018more\u2019:<\/p>\n<hr \/>\n<p><strong>Bad example:<\/strong> Learn <u>more<\/u> about research opportunities at Newcastle.<\/p>\n<p><strong>Good example:<\/strong> Learn more about <u>research opportunities at Newcastle<\/u>.<\/p>\n<hr \/>\n<p><u>Click Here<\/u> for\u2026 and Click <u>Here<\/u> for\u2026 are particular pet hates of mine. Don\u2019t do it! We&#8217;ve a blog post coming up on why <strong>click here is the worst call to action<\/strong> you could use.<\/p>\n<h2>5. Measure success<\/h2>\n<p>Decide how you will measure the success of your CTAs.\u00a0Did your carefully crafted words work? Did your readers pick up the phone, book their place or fill in your form?<\/p>\n<p>The University uses Google Analytics to track use of the University website.\u00a0We\u00a0assess where people went after reading our content. How many people left straight away without following our links? \u00a0How many people completed an action?<\/p>\n<p>You can also try out different combinations of words to see which ones are most effective.\u00a0Why not try a link called \u201cFill in our <u>application form<\/u>\u201d for part of the week and then swap it to be: \u201c<u>Apply now<\/u>\u201d later? Which one has the highest completion rate?<\/p>\n<p><strong>Get in touch<\/strong><\/p>\n<p>Do you write your Calls To Action like this? What sort of success have you had? Let us know in the comments \u2013 we\u2019d love to hear your thoughts.<\/p>\n<p><strong>Read more<\/strong><\/p>\n<p>You might like to read about how <a href=\"https:\/\/blogs.ncl.ac.uk\/web\/2015\/04\/27\/how-micro-content-can-immediately-improve-your-website\/\">micro content<\/a> (often used on our CTAs) can improve your website.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Call To Action (CTA) is a way to get your reader to complete a task or reach a business goal on your website. It might be as simple as a hyperlink or it could be an embedded form that &hellip; <a href=\"https:\/\/blogs.ncl.ac.uk\/web\/2015\/07\/21\/5-ways-to-improve-your-calls-to-action\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3934,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[82,101,27,25,26],"class_list":["post-789","post","type-post","status-publish","format-standard","hentry","category-content","tag-calls-to-action","tag-hyperlinks","tag-search-engine-optimisation","tag-seo","tag-writing-for-the-web"],"_links":{"self":[{"href":"https:\/\/blogs.ncl.ac.uk\/web\/wp-json\/wp\/v2\/posts\/789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ncl.ac.uk\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ncl.ac.uk\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/web\/wp-json\/wp\/v2\/users\/3934"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/web\/wp-json\/wp\/v2\/comments?post=789"}],"version-history":[{"count":10,"href":"https:\/\/blogs.ncl.ac.uk\/web\/wp-json\/wp\/v2\/posts\/789\/revisions"}],"predecessor-version":[{"id":831,"href":"https:\/\/blogs.ncl.ac.uk\/web\/wp-json\/wp\/v2\/posts\/789\/revisions\/831"}],"wp:attachment":[{"href":"https:\/\/blogs.ncl.ac.uk\/web\/wp-json\/wp\/v2\/media?parent=789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/web\/wp-json\/wp\/v2\/categories?post=789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ncl.ac.uk\/web\/wp-json\/wp\/v2\/tags?post=789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}