If you change a ribbon because it has snapped can you please take note of which machine and the date so we can monitor how often this is happening.

Can you also make sure that when you change the ribbon that you pull off the paper which is attached to the sticky wheel (which grips the Smartcards). There is a blue coloured strip attached to the wheel which you need to pull off along with the paper. This may be the reason why the ribbons are snapping but we are not sure. Please keep the snapped ribbons for me to check.

Thanks,
Janice