In addition to contacting the IT Service Desk for all Smart card and access control related queries by phone (x5999) or email (it.servicedesk@ncl.ac.uk), you can now also make use of the following web site and submit your queries online.

https://crypt.ncl.ac.uk/helpdesk/smartcard

Chris Schroeder
Desktop Support Analyst
Information Systems & Services
Newcastle University

Tel: 0191 222 8073