When you issue headphones could you please ask the reader to try to return them by 20:30 before the desk closes on day of issue. If they want them until the following day, then they may take them home but ask them to take care of them. If they return them broken then they’ll have to pay the replacement charge.
They MUST be checked in and not given to the porters!
We are also charging fines now for late return.
Many thanks,
Janice
No, the study rooms are specifically for the use of students. Any members of staff who enquire about booking the rooms should be given contact details for Jennifer Rankin and she will get in touch with them to let them know the Library policy on this. I am guessing that the person in question has just booked it unwittingly. Could you send the persons details to Jennifer who will contact them?
Thanks
Susan
________________________
Susan Willcox
Reader Services Supervisor
x6688
Mon, Tues and Fri
The hold system is a “manual” one which requires the white hold form to be completed, either at the Service desk or Information desks(users are NOT able to do it themselves online). Just complete the form in the usual way, checking the customer for blocks and current address, then put the form in the Holds to be made box. Holds staff will add the holds on these items.
When you check in an e-book reader and cable, it generates a hold slip. Just put the slips face outward in the bags, then put the e-book reader to be re-charged (like you would normally).
When they are charged they will be filed in the boxes in the usual e-book reader sequence. The only difference will be that they can only be issued to the reserver whose name appears on the slip in the bag.
If a person returning an e-book reader asks to renew it, and there are plenty of machines available without holds on them, just give them a different machine (like we do for laptops).If no machines available then they can reserve one.
Just to let you know Liz, Helene and I got together earlier in the week, and went through the pros and cons of issuing two smartcards to staff who are also students. Liz had already talked to security and the smartcard mgmt group who were happy with the idea of issuing two smartcards, and ISS already issue 2 logins so recognise the dual status. We decided that we could issue both the staff and student smartcards but only have one library membership which the user could choose. The idea that if we issue two cards but block one library record and keep the other record live (which will usually be the staff record for the increased loans and longer loan period) was the easiest for registration, and I have put together some instructions for issuing 2 smartcards for staff who are also students which I have attached. I will put the instructions in the staff, student and smartcard manuals.
Rules for each category apply i.e. students must be registered on Campus Management, staff must be registered on SAP. The staff/student can have BOTH Smartcards but they can only have ONE live record on Aleph.
For consistency please keep their Library staff record live. This gives for the longer loan dates and amount of books they can borrow. We need to make sure that the student record is blocked so they cannot use this record.
To do this:
Locate the student record on Aleph
In Local Patron view change the expiry date to todays date.
Click on update.
In Global Patron Information: Global Blocks and Notes. Add Global Block
01 STUDENT ALSO STAFF. See record U1…… in use.
OR
02 STUDENT ALSO STAFF. See record U1…… in use. Click on update.
Next
Locate the staff record on Aleph.
In Global Patron Information: Global Blocks and Notes: Global note 1 add message: STAFF ALSO STUDENT. Student record U2/U3…..do not use.
Click on Update
Staff contract expires before the course has finished:
If the staff contract expires before the course of study has finished, the user will then revert to the student record.
Locate the student record on Aleph
In Local Patron view change the expiry date to the course end date (check with the student or on Campus Management).
Click on update.
In Global Patron Information: Global Blocks and Notes: remove the Global Block
Click on update
If the user still has books on loan they will need to transfer them to the student record and make them aware of the shorter loan dates. If there are more than 20 items, override aleph, but explain they will need to be aware of the new loan limit in future.
Susan Wilcox
Wayne has secured a corporate membership for the Lit and Phil Library. From now on, University staff can join for 75 pounds (saving 24%) and students for only 24 pounds. Lit and Phil members have access to an outstanding collection and can borrow most books published after 1850.
The Lit & Phil opened in 1825 and the magnificent reading rooms remain largely unchanged today. As well as being an amazing library, it is a lovely place to work, read or just relax. Although a general collection, it excels in literature, local history, travel and biography. Staff can borrow eight books at a time and students four, and there are no fines.
In addition to the books, the Lit & Phil boasts an exceptional music library, and a very impressive lecture programme. Members can add on music membership and benefit from priority booking for events.
Feel free to visit the library, there is no obligation to join but bring your University ID (smart card) just in case!
www.litandphil.org.uk
JD
In addition to contacting the IT Service Desk for all Smart card and access control related queries by phone (x5999) or email (it.servicedesk@ncl.ac.uk), you can now also make use of the following web site and submit your queries online.
https://crypt.ncl.ac.uk/helpdesk/smartcard
Chris Schroeder
Desktop Support Analyst
Information Systems & Services
Newcastle University
Tel: 0191 222 8073
You can use the Smartcard database to check dates and times a reader has entered the Library.
Get the record up, click on the pie chart icon on the right and put in the range of dates you want, if they aren’t included in the default.
You need to remember Data Protection issues before giving this information out. However there’s an exemption in the Data Protection Act when police can be given details if they are investigating a crime/suspect.
FILLING PAPER TRAYS IN CLUSTER PRINTERS
Paper is stored behind screens along from printers; each packet contains one ream of paper.
Open the paper ream and remove any creased sheets from top or bottom of ream.
Open bottom printer trays and carefully place paper inside, gently flatten with hand to line up the paper.
An empty lower tray will take three reams, an upper tray will take one.
Please do not put paper above the markers on the inside of the printers on either tray 2 or 3. There are markers on both the upper and lower tray, please do not overfill as this causes jams.
The colour printer only accepts one ream of paper in each tray, a message will appear in the small display if you overfill the printer.
If the display starts flickering the paper gauges may have moved slightly. Open up the tray, remove paper and align the slots to A4. The display stops flickering once this has been done correctly.
Thank you
The ISS Cluster Room Support team
Use of Robinson Library Foyer (and tables outside the Library)
We have had a lot of queries about booking the foyer and provision of tables for events outside the Library since Christmas, particularly since the Student Union has been closed. In order to try and keep track of what is happening, I have opened a directory entitled Foyer Bookings in G:/All/Bookings/2011/booking sheets. Everyone should be able to look at the booking sheet (please let me know if you cannot) but entries will be made by the Office staff as all bookings should come through the Office to ensure that necessary permissions have been given, that we do not have any multiple bookings and that all enquirers receive a consistent message.
Please can all Library staff who want to book the foyer let the Office have full details as far in advance as possible so that they can book it for you. They will also enter your event onto the Events section of the Library web pages. Please ask anyone who is not a member of Library staff and who enquires about using the foyer or tables outside the Library, to send an email with full details to: J.A.Rankin@ncl.ac.uk. If anyone would like further information, please just let me know.
JR
Items in the SAPL room shouldn’t be requested electronically as they are just in the room on L3 and open access. However we have had a couple recently requested through the link on the catalogue. If you are dealing with the requests just check whether it is SAPL local (in compact shelving) you are looking for. If the request (printed by Stores) says SAPL room we need to send the reader an email explaining where to find it. We are investigating whether we can remove the request button for the SAPL room items to try and stop this happening.
If the Architecture thesis is numbered 1 to 150 it is in the SAPL room, but numbers 151 onwards are downstairs in the compact shelving, (regardless of what it says on the catalogue).