Smartcard Queries

In addition to contacting the IT Service Desk for all Smart card and access control related queries by phone (x5999) or email (it.servicedesk@ncl.ac.uk), you can now also make use of the following web site and submit your queries online.

https://crypt.ncl.ac.uk/helpdesk/smartcard

Chris Schroeder
Desktop Support Analyst
Information Systems & Services
Newcastle University

Tel: 0191 222 8073

Network Cables Loan

Due to public demand we are going to loan out network cables to library members for use with their own laptop.

Marianne has put three cables in a box with a sheet to record the name/smartcard of the person and the time of issue and return. This box is next to the laptop cables. If demand increases, more will be supplied.

FILLING PAPER TRAYS

FILLING PAPER TRAYS IN CLUSTER PRINTERS

Paper is stored behind screens along from printers; each packet contains one ream of paper.
Open the paper ream and remove any creased sheets from top or bottom of ream.
Open bottom printer trays and carefully place paper inside, gently flatten with hand to line up the paper.
An empty lower tray will take three reams, an upper tray will take one.
Please do not put paper above the markers on the inside of the printers on either tray 2 or 3. There are markers on both the upper and lower tray, please do not overfill as this causes jams.
The colour printer only accepts one ream of paper in each tray, a message will appear in the small display if you overfill the printer.
If the display starts flickering the paper gauges may have moved slightly. Open up the tray, remove paper and align the slots to A4. The display stops flickering once this has been done correctly.

Thank you
The ISS Cluster Room Support team