When you issue headphones could you please ask the reader to try to return them by 20:30 before the desk closes on day of issue. If they want them until the following day, then they may take them home but ask them to take care of them. If they return them broken then they’ll have to pay the replacement charge.
They MUST be checked in and not given to the porters!
We are also charging fines now for late return.

Many thanks,
Janice

No, the study rooms are specifically for the use of students. Any members of staff who enquire about booking the rooms should be given contact details for Jennifer Rankin and she will get in touch with them to let them know the Library policy on this. I am guessing that the person in question has just booked it unwittingly. Could you send the persons details to Jennifer who will contact them?

Thanks

Susan

________________________
Susan Willcox
Reader Services Supervisor
x6688
Mon, Tues and Fri

The hold system is a “manual” one which requires the white hold form to be completed, either at the Service desk or Information desks(users are NOT able to do it themselves online). Just complete the form in the usual way, checking the customer for blocks and current address, then put the form in the Holds to be made box. Holds staff will add the holds on these items.

When you check in an e-book reader and cable, it generates a hold slip. Just put the slips face outward in the bags, then put the e-book reader to be re-charged (like you would normally).

When they are charged they will be filed in the boxes in the usual e-book reader sequence. The only difference will be that they can only be issued to the reserver whose name appears on the slip in the bag.

If a person returning an e-book reader asks to renew it, and there are plenty of machines available without holds on them, just give them a different machine (like we do for laptops).If no machines available then they can reserve one.

There is a problem with MIMAS databases (which includes Web of Knowledge) and Internet Explorer version 9 – the search results are not displaying properly.

There is a temporary fix to this, please ask students to enable the compatibility mode by doing the following:

Click on Tools menu.
Click on Compatibility View Settings.
Type ‘webofknowledge.com’ in the text-box and click on Add.

IE9 is loaded onto all ISS clusters (but not the library PCs) so this may be a query we recieve a lot.

Wayne has secured a corporate membership for the Lit and Phil Library. From now on, University staff can join for 75 pounds (saving 24%) and students for only 24 pounds. Lit and Phil members have access to an outstanding collection and can borrow most books published after 1850.

The Lit & Phil opened in 1825 and the magnificent reading rooms remain largely unchanged today. As well as being an amazing library, it is a lovely place to work, read or just relax. Although a general collection, it excels in literature, local history, travel and biography. Staff can borrow eight books at a time and students four, and there are no fines.
In addition to the books, the Lit & Phil boasts an exceptional music library, and a very impressive lecture programme. Members can add on music membership and benefit from priority booking for events.

Feel free to visit the library, there is no obligation to join but bring your University ID (smart card) just in case!
www.litandphil.org.uk
JD

Hi all,

Just forwarding the contents of an interesting tweet by @MLBurgess linking to his blog where he talks about e-books and how to make them more appealing to students.

http://mlburgess.tumblr.com/post/6106262080/ebookposter

One of things that the RSAslib team have found, when helping students on the info desk or at the Service Desk, is there is still quite a lot of reluctance, by some students, to use an e-book, even if it is the last book, or the only copy.

Rosemary

Use of Robinson Library Foyer (and tables outside the Library)

We have had a lot of queries about booking the foyer and provision of tables for events outside the Library since Christmas, particularly since the Student Union has been closed. In order to try and keep track of what is happening, I have opened a directory entitled Foyer Bookings in G:/All/Bookings/2011/booking sheets. Everyone should be able to look at the booking sheet (please let me know if you cannot) but entries will be made by the Office staff as all bookings should come through the Office to ensure that necessary permissions have been given, that we do not have any multiple bookings and that all enquirers receive a consistent message.
Please can all Library staff who want to book the foyer let the Office have full details as far in advance as possible so that they can book it for you. They will also enter your event onto the Events section of the Library web pages. Please ask anyone who is not a member of Library staff and who enquires about using the foyer or tables outside the Library, to send an email with full details to: J.A.Rankin@ncl.ac.uk. If anyone would like further information, please just let me know.
JR

Notes to clarify what happens when a theft is reported in the Library.

The immediate response, usually from staff at Reception, is to contact Security either they will come over or the reader will go to them. A Library incident form is also completed, available at Reception, and this then goes to Wayne.

Once Security are involved they deal with the incident from then on and there’s no more that the Library can do. If bank cards are missing, Security will arrange for the reader to phone their bank and, depending on the nature of the theft and the wishes of the reader, Security will report the theft to the Newcastle Police.

All CCTV on campus is dealt with by Security and can only be viewed on receipt of a written request from the Police (data protection). Unfortunately the Library can’t ask for it to be checked nor can we view it, so if the reader subsequently asks for the CCTV to be checked, please refer them back to the Police / Security.

Liz