Access to Robinson Library for further education colleges

Students who are studying for A and AS levels at local further education colleges (Newcastle College, Gateshead College, Derwentside, TyneMet etc) can now join the Library 6th form access scheme. Most are designated as 6th Form Colleges nowadays and are members of the University Partners scheme.

The online application form has been amended to include the name of the course they are doing, as membership doesn’t extend to students of other courses (eg Btecs, MBAs etc) at these colleges.

Regards,

Liz

Headphones

When you issue headphones could you please ask the reader to try to return them by 20:30 before the desk closes on day of issue. If they want them until the following day, then they may take them home but ask them to take care of them. If they return them broken then they’ll have to pay the replacement charge.
They MUST be checked in and not given to the porters!
We are also charging fines now for late return.

Many thanks,
Janice

Academic staff use of study rooms

No, the study rooms are specifically for the use of students. Any members of staff who enquire about booking the rooms should be given contact details for Jennifer Rankin and she will get in touch with them to let them know the Library policy on this. I am guessing that the person in question has just booked it unwittingly. Could you send the persons details to Jennifer who will contact them?

Thanks

Susan

________________________
Susan Willcox
Reader Services Supervisor
x6688
Mon, Tues and Fri

E-book reader – holds and renewals

The hold system is a “manual” one which requires the white hold form to be completed, either at the Service desk or Information desks(users are NOT able to do it themselves online). Just complete the form in the usual way, checking the customer for blocks and current address, then put the form in the Holds to be made box. Holds staff will add the holds on these items.

When you check in an e-book reader and cable, it generates a hold slip. Just put the slips face outward in the bags, then put the e-book reader to be re-charged (like you would normally).

When they are charged they will be filed in the boxes in the usual e-book reader sequence. The only difference will be that they can only be issued to the reserver whose name appears on the slip in the bag.

If a person returning an e-book reader asks to renew it, and there are plenty of machines available without holds on them, just give them a different machine (like we do for laptops).If no machines available then they can reserve one.

Staff also student instructions.

Just to let you know Liz, Helene and I got together earlier in the week, and went through the pros and cons of issuing two smartcards to staff who are also students. Liz had already talked to security and the smartcard mgmt group who were happy with the idea of issuing two smartcards, and ISS already issue 2 logins so recognise the dual status. We decided that we could issue both the staff and student smartcards but only have one library membership which the user could choose. The idea that if we issue two cards but block one library record and keep the other record live (which will usually be the staff record for the increased loans and longer loan period) was the easiest for registration, and I have put together some instructions for issuing 2 smartcards for staff who are also students which I have attached. I will put the instructions in the staff, student and smartcard manuals.

Rules for each category apply i.e. students must be registered on Campus Management, staff must be registered on SAP. The staff/student can have BOTH Smartcards but they can only have ONE live record on Aleph.

For consistency please keep their Library staff record live. This gives for the longer loan dates and amount of books they can borrow. We need to make sure that the student record is blocked so they cannot use this record.
To do this:
Locate the student record on Aleph
In Local Patron view change the expiry date to todays date.
Click on update.
In Global Patron Information: Global Blocks and Notes. Add Global Block
01 STUDENT ALSO STAFF. See record U1…… in use.
OR
02 STUDENT ALSO STAFF. See record U1…… in use. Click on update.

Next
Locate the staff record on Aleph.
In Global Patron Information: Global Blocks and Notes: Global note 1 add message: STAFF ALSO STUDENT. Student record U2/U3…..do not use.
Click on Update

Staff contract expires before the course has finished:

If the staff contract expires before the course of study has finished, the user will then revert to the student record.
Locate the student record on Aleph
In Local Patron view change the expiry date to the course end date (check with the student or on Campus Management).
Click on update.
In Global Patron Information: Global Blocks and Notes: remove the Global Block
Click on update

If the user still has books on loan they will need to transfer them to the student record and make them aware of the shorter loan dates. If there are more than 20 items, override aleph, but explain they will need to be aware of the new loan limit in future.

Susan Wilcox

MIMAS and ie9

There is a problem with MIMAS databases (which includes Web of Knowledge) and Internet Explorer version 9 – the search results are not displaying properly.

There is a temporary fix to this, please ask students to enable the compatibility mode by doing the following:

Click on Tools menu.
Click on Compatibility View Settings.
Type ‘webofknowledge.com’ in the text-box and click on Add.

IE9 is loaded onto all ISS clusters (but not the library PCs) so this may be a query we recieve a lot.

Lit and Phil

Wayne has secured a corporate membership for the Lit and Phil Library. From now on, University staff can join for 75 pounds (saving 24%) and students for only 24 pounds. Lit and Phil members have access to an outstanding collection and can borrow most books published after 1850.

The Lit & Phil opened in 1825 and the magnificent reading rooms remain largely unchanged today. As well as being an amazing library, it is a lovely place to work, read or just relax. Although a general collection, it excels in literature, local history, travel and biography. Staff can borrow eight books at a time and students four, and there are no fines.
In addition to the books, the Lit & Phil boasts an exceptional music library, and a very impressive lecture programme. Members can add on music membership and benefit from priority booking for events.

Feel free to visit the library, there is no obligation to join but bring your University ID (smart card) just in case!
www.litandphil.org.uk
JD

Smartcard Queries

In addition to contacting the IT Service Desk for all Smart card and access control related queries by phone (x5999) or email (it.servicedesk@ncl.ac.uk), you can now also make use of the following web site and submit your queries online.

https://crypt.ncl.ac.uk/helpdesk/smartcard

Chris Schroeder
Desktop Support Analyst
Information Systems & Services
Newcastle University

Tel: 0191 222 8073