Non-ISS teams will be able to assign tickets within their own team and to ISS teams that they currently collaborate with, for example QUILT can reassign to Service Desk and Learning Technologies. Note that: After the Non-ISS team has reassigned the ticket, an on-screen error message will appear due to the fact that they are no longer permitted to view/process the ticket.

ISS teams can still reassign tickets between teams however we would encourage staff to reassign any tickets that have been incorrectly assigned back to the Service Desk with an explanation of why it’s not right, and a suggestion of where it should go.  This will help the Service Desk improve initial ticket logging and redirection.