The purpose of this release was to fix a couple of minor issues and to make some quick improvements based on wish list items following the on-boarding of the Faculty of Medical Sciences.

Ticket History

• Wish – We have amended the ‘Add Task’ action in the Ticket History for Incidents and Service requests to now show the correct details for task assignments.
• Issue – We have fixed the ‘With Customer’ and ‘Reopen’ Ticket History entries to display the text correctly in relation to the entry title.

Wish – We have added the ability for all analysts to be able to collapse dashboard queries at will. Any changes to these dashboards are personal to each analyst.

Wish – We have altered the collection shown at the bottom of Quick Open requests (and also for standard Service Requests) to show the ‘By User’ filter first, rather than ‘Request Tasks’

Issue – we have fixed an attribute in the ‘Search All Tickets’ query that would show the ‘Raise User’ incorrectly as the ‘Raised By’ user.

Change – We have made some amendments to FMS ticket dashboards to remove certain categories, for clarity. In addition, we have created a new dashboard showing tickets split by FMS school as well as tickets closed over the previous 30 days.

Change – We have amended some categories that were routing tickets to the FMS IT SUPPORT group to route correctly – for some of these we have added in additional categories that are published only to customers within FMS.

Change – We have made some user management updates to accommodate recent changes to some NUIT teams.