Some planned dates that may be of interest:
- Phase 1 – Incident and Service Request management (for existing users of Service Center only)
- Build completion – 19th April
- UAT – 22nd April – 10th May
- Live – 14th May
- Phase 2 – Self-service and Knowledgebase
- Build completion – 12th July
- UAT – 15th July – 9th August
- Live – 12th August
Note: In phase 2 we will also be configuring the Change Management module for ISS to be released later in 2013