Q – Will we have the ability to assign an incident to multiple teams (e.g. when it isn’t totally clear exactly where to route an incident or an incident may need input from more than one team and both could be investigating simultaneously)?

A – Yes, for ISS the incident management process will allow ‘tasks’ to be created against the incident ticket, where the original ticket is retained by the incident owner (or team) but the tasks can be assigned to other teams.