UAT

UAT is progressing, with most of Incident Management tested and starting on the Service Request process on Monday 29th April.  As issues are discovered and re-created by Dawn and the testing team, they are prioritised and added to a list for Lisa and Dave to work on resolving.

Email configuration

This is a time-consuming piece of work with a number of aspects to consider, including working out which steps in the processes should trigger notifications, who gets them, defining the content, configuring them in the system, then testing that it’s working – and that’s only one type of notification!  This one looks like it’s going to be with us for some time….

Dashboards

Probably the least urgent for day 1, but a really ‘nice-to-have’.  The facility to see at a glance ‘what’s hot and what’s not’ is something the old system was lacking.

Training and awareness presentations

Roy and Andy are working on the slides for the user presentations that they will be delivering from next week.  At least one of the sessions will be ReCapped.